Frequently Asked Questions
Q: How do I park and pay?
A:
Daily and Overnight parking with Nexpass app: Open Nexpass app and press green circle to Scan QR code with phone camera, gate will raise to enter. Proceed and park on any level. When ready to exit with your vehicle, drive to the exit gate closest to customer service at the front of the garage, your rear plate will be read, the credit card on the app will be automatically charged at exit, receipt sent to app under My Sessions, gate will raise to exit. Take a ticket. Gate will raise to enter and park. Pay for ticket to exit garage.
Active Nexpass Permit: Customers with an active permit will not be charged to exit because they have prepaid on the Nexpass app. Permits must be purchased before entering the garage so the LPR system can tie the plate to the account with the permit. If permit is purchased after entering the garage, customers credit card on the app will be charged for daily parking for that day.
Q: How do I purchase a monthly parking permit on the Nexpass app?
A:
Download the Nexpass app from the Apple or Google Play store. Open the app and Register. From main page "where do you want to park" type in garage name Station Plaza Parking and scroll down and press "Buy Parking Pass" continue to select permit type, any start date before entering the garage and pay. Permit must be purchased before entering garage.
If you already have the app, start from main page instructions above. All monthly permits are set to auto renew on their renewal date.
Need to cancel your permit: From My Permits, toggle off the auto renew button before the permit renews. Reserved Permits are sold out. Make sure to add any vehicles you will be parking to the app under Vehicles before parking.
Q: How do I change the credit card for my active permit?
A: From My Permits, press the credit card number and press Change Renewal Payment Method, select card or press Add a different payment method and press Save.
Q: How to Correct a Failed Payment for daily or overnight parking?
A: From the Nexpass app menu, press My Sessions (past), click on the session with the failed payment and press pay. You will have an option to change your credit card at that time if you did not already update it under My Payments. You can also view a video under Gallery & Instruction Videos.
Q: My credit card was declined. What do I do? What happens if my payment did not go through?
A: If your credit card declines when the monthly payment tries to auto renew, the permit will expire. You will need to purchase the permit again so that you do not receive a parking violation for parking without a paid permit.
Q: Can I use my permit at other Nexus locations?
A: No, the Nexpass permit is only valid at the location for which it was purchased. If the Nexpass app is used at another location that accepts Nexpass, that location's daily rates will be charged to the credit card in the app at the exit gate.
Q: How do I update my email address in the Nexpass app?
A: Press the app menu and press on your name at the top of page, press the pencil and go to the back of the last letter in the email and start editing. Press save and look for verification email sent to your email address.
Q: How do I update my contact information?
A: From the app menu, click on your name at the top and use the pencil to edit your information. can edit your contact information.
Q: How do I change my payment information for daily and permit parking?
A: Daily/Overnight customer: In the app menu, press payments and edit. Add new credit card and then the other one can be deleted.
Active Permits: in the app menu, press My Permits, press the credit card number and press Change Renewal Payment Method, select card or press Add a different payment method and press save.
Q: How do I update my vehicle information?
A: In the app menu, press vehicle and edit or add.
Q: Can I log in and see my account?
A: In the app menu you can press on any button to see your information, as well as view dates and receipts from past sessions in My Sessions. If you signed up with a mobile, you can login and enter your telephone number and press Text Login Code with your finger. Enter code and you will be logged in.
Q: Whom do I contact about daily or monthly billing questions?
A: From the app menu, press Settings, Help & Support and email the question or issue.
Q: What is the garage clearance?
A: The garage clearance is 6'10” above the ground level. If you are unsure and have tested your vehicle height on the plastic PVC pipe hanging at the entrance, it is best to stop by customer service for assistance.
Q:
How do I dispute a parking violation?
A:
At the bottom of the violation it states for disputes/appeals: enter npsticketportal.vpcpay.com/notice appeal in your web browser and complete the form within 21 days from date of issuance. Appeals will not be accepted after that time. Appeals are not accepted for paying for the wrong plate, paying late or payment failure.
Q: What are your daily parking rates?
A: The daily parking rates are $7.00 for up to 2 hours, $10 for 2 to 3 hours, $11.00 for 3 to 12 hours, $15.00 for 12 to 18 hours, and $20.00 for 18 to 24 hours. Overnight parking is allowed for up to 21 days maximum. Anything beyond 21 days is considered vehicle storage and is not allowed. A $0.35 fee is added to all payments.
Q: What are the monthly parking rates and parking specials?
A:
Reserved Parking Space
These spaces are for your exclusive use only and a space will be assigned to you by Nexus Management. They are designated on the ground level of the garage.
GROUND FLOOR RESERVED MONTHLY COST: $220.00 (plus $5.00 per Month Service Fee) Non-Reserved Parking Space
These spaces are throughout the various levels of the garage. You may park in any space other than a reserved or handicapped space.
NON-RESERVED MONTHLY COST: $175.00 per month (plus $5.00 per Month Service Fee) Commuter Non-Reserved Parking Space
These spaces are throughout the various levels of the garage. You may park in any space other than a reserved or handicapped space.
COMMUTER NON-RESERVED MONTHLY COST: $115.00 (plus $5.00 per Month Service Fee)
Parking Specials
3-Day Parking Pass: $45 (plus a $2.50 service fee)
With the purchase of this pass, park up to three (3) days in the same week (Monday to Sunday) in any parking space throughout the garage other than designated reserved spaces. Park on separate days or all three days consecutively. (Parking Session purchased is 4,320 minutes.)
3-Day Weekend Reserved Space: $60 (plus a $3.00 service fee)
Going away for the weekend? Park in the designated NexPass ground level reserved spaces closest to the entrance/exit. With the purchase of this pass, you receive your own designated reserved space for the weekend on the Ground Level. Park Friday to Sunday or Saturday to Monday and select the dates and times on the app.
1-Day Reserved Parking Space: $30 (plus a $2.50 service fee)
With the purchase of this pass, park in the designated reserve spaces on the Ground Level closest to the entrance/exit on Walnut Avenue. Select the date and time on the app and you will be assigned a space.
Q: When are payments processed each month?
A: Credit card payments are auto-renewed on the first of every month. Permits are valid by calendar monthly only. There is no prorate or refund if customer purchased the wrong date.
Q: How can I put my account on hold?
A: Unfortunately, parking accounts cannot be placed on hold for any reason, only canceled by toggling off auto renew in the menu under My Permits.
Q: What options do I have if daily parking is not available?
A: There is always available parking when lot is open.
Q: Are handicap accessible spaces readily available at the garage?
A: They are on a first come, first served basis.
Q: Is handicap accessible parking free?
A:
Handicap accessible parking spaces are not free and are charged at the posted rates.
Q: Are daily reserved spaces available on the ground level?
A:
Yes, by purchasing a 1- or 3-day permit from the Nexpass app before entering the garage.
Q: What do I do if my vehicle is damaged on the lot and I want to report it?
A:
As soon as you see the damage, leave your car and walk to the customer service office. A staff member will walk back up to your vehicle and fill out an incident report. Claims Department will complete an investigation and email you with questions or findings within 5 business days.
Q: What do I do if I was charged incorrectly for daily or monthly parking or double charged?
A:
From the app menu, press Help & Support, Message Customer Support to send a support email to have the issue reviewed.
Q: Will I be charged a late fee if my payment does not process on time?
A:
You will not be charged a late fee, but you will be charged as a daily parker, which is non-refundable.
Q: Is there a fee if my ACH payment is returned from the bank?
A:
The app does not accept ACH payments.
Q: Can I back into a parking space?
A:
No, all parking is required to be head in so your license plate is visible from the drive lane.
Q: What payment methods are accepted?
A:
Credit card, Apple Pay or Google Wallet.
Q: How can I get a parking receipt if I don't have the Nexpass app?
A:
A receipt can be obtained from the nexusparkingsystems.com website by clicking Need a Receipt? Click here 1 hour after paying, valid for 30 days from entrance date. Enter entrance date and plate and press submit. Do not enter telephone number.
Q: Why are users required to log in to the app every 90 days?
A:
To ensure the security of your account, if you have logged out of the Nexpass app, we require you to log in to the Nexpass app every 90 days. This periodic login helps verify your identity and protect against unauthorized access, keeping your personal information and transactions safe. System will log you out if this is not performed in the required period.
Q: How close to the station is the parking garage?
A:
The train station is located across the street. Walk out of the garage across Walnut Ave. into the back of the train station.
Q: Where can I find the train schedules?
A:
You may find train schedules and station information for New Jersey Transit at www.njtransit.com, call 1-973-275-5555, or go to the Live Department Board at https://dv.njtransit.com/#/rail/trips?station=HL.
Q: Are training running on time?
A: See Departure Vision.
Q: How do I park and pay?
A: Daily and Overnight parking: Do nothing in advance. Enter the garage and drive to the entrance gate. The LPR camera will read your rear plate and the gate will raise. Proceed and park on any level. When ready to exit with your vehicle, drive to the exit gate closest to customer service at the front of the garage, your rear plate will be read again and the credit card reader will display the parking fee due, tap your credit card on the reader and the gate will raise to exit. Receipt can be obtained one hour after parking valid for 30 days at www.nexusparkingsystems.com.
With Nexpass account on Nexpass app: Perform the same procedure as above, except the credit card on the app will be automatically charged at exit, the receipt will be sent to the app under My Sessions, and thegate will raise to exit.
Active Nexpass Permit: Customers with an active permit will not be charged to exit because they have prepaid on the Nexpass app. Permits must be purchased before entering the garage so the LPR system can tie the plate to the account with the permit. If permit is purchased after entering the garage, customers credit card on the app will be charged for daily parking for that day.
Q: How do I purchase a monthly parking permit on the Nexpass app?
A: Download the Nexpass app from the Apple or Google Play store. Open the app and Register. From main page "where do you want to park" type in garage nameTrenton Park & Ride and scroll down and press "Buy Parking Pass" continue to select permit type, any start date before entering the garage and pay. Permit must be purchased before entering garage.
If you already have the app, start from main page instructions above. All monthly permits are set to auto renew on their renewal date.
Need to cancel your permit: From My Permits, toggle off the auto renew button before the permit renews. Reserved Permits are sold out. Make sure to add any vehicles you will be parking to the app under Vehicles before parking.
Q: How do I change the credit card for my active permit?
A: From My Permits, press the credit card number and press Change Renewal Payment Method, select card or press Add a different payment method and press Save.
Q: How to Correct a Failed Payment for daily or overnight parking?
A: From the Nexpass app menu, press My Sessions (past), click on the session with the failed payment and press pay. You will have an option to change your credit card at that time if you did not already update it under My Payments. You can also view a video under Gallery & Instruction Videos.
Q: My credit card was declined. What do I do? What happens if my payment did not go through?
A: If your credit card declines when the monthly payment tries to auto renew, the permit will expire. You will need to purchase the permit again so that you do not receive a parking violation for parking without a paid permit.
Q: Can I use my permit at other Nexus locations?
A: No, the Nexpass permit is only valid at the location for which it was purchased. If the Nexpass app is used at another location that accepts Nexpass, that location's daily rates will be charged to the credit card in the app at the exit gate.
Q: How do I update my email address in the Nexpass app?
A: Press the app menu and press on your name at the top of page, press the pencil and go to the back of the last letter in the email and start editing. Press save and look for verification email sent to your email address.
Q: How do I update my contact information?
A: From the app menu, click on your name at the top and use the pencil to edit your information. can edit your contact information.
Q: How do I change my payment information for daily and permit parking?
A: Daily/Overnight customer: In the app menu, press payments and edit. Add new credit card and then the other one can be deleted.
Active Permits: in the app menu, press My Permits, press the credit card number and press Change Renewal Payment Method, select card or press Add a different payment method and press save.
Q: How do I update my vehicle information?
A: In the app menu, press vehicle and edit or add.
Q: Can I log in and see my account?
A: In the app menu you can press on any button to see your information, as well as view dates and receipts from past sessions in My Sessions. If you signed up with a mobile, you can login and enter your telephone number and press Text Login Code with your finger. Enter code and you will be logged in.
Q: Whom do I contact about daily or monthly billing questions?
A: From the app menu, press Settings, Help & Support and email the question or issue.
Q: What is the garage clearance?
A: The garage clearance is 6'10” above the ground level. If you are unsure and have tested your vehicle height on the plastic PVC pipe hanging at the entrance, it is best to stop by customer service for assistance.
Q: How do I dispute a parking violation?
A: At the bottom of the violation it states for disputes/appeals: enter npsticketportal.vpcpay.com/notice appeal in your web browser and complete the form within 21 days from date of issuance. Appeals will not be accepted after that time. Appeals are not accepted for paying for the wrong plate, paying late or payment failure.
Q: What are your daily parking rates?
A: The daily parking rates are $7.00 for up to 2 hours, $10 for 2 to 3 hours, $11.00 for 3 to 12 hours, $15.00 for 12 to 18 hours, and $20.00 for 18 to 24 hours. Overnight parking is allowed for up to 21 days maximum. Anything beyond 21 days is considered vehicle storage and is not allowed. A $0.35 fee is added to all payments.
Q: What are the monthly parking rates and parking specials?
A: Reserved Parking Space
These spaces are for your exclusive use only and a space will be assigned to you by Nexus Management. They are designated on the ground level of the garage.
GROUND FLOOR RESERVED MONTHLY COST: $220.00 (plus $5.00 per Month Service Fee) Non-Reserved Parking Space
These spaces are throughout the various levels of the garage. You may park in any space other than a reserved or handicapped space.
NON-RESERVED MONTHLY COST: $175.00 per month (plus $5.00 per Month Service Fee) Commuter Non-Reserved Parking Space
These spaces are throughout the various levels of the garage. You may park in any space other than a reserved or handicapped space.
COMMUTER NON-RESERVED MONTHLY COST: $115.00 (plus $5.00 per Month Service Fee)
Parking Specials
3-Day Parking Pass: $45 (plus a $2.50 service fee)
With the purchase of this pass, park up to three (3) days in the same week (Monday to Sunday) in any parking space throughout the garage other than designated reserved spaces. Park on separate days or all three days consecutively. (Parking Session purchased is 4,320 minutes.)
3-Day Weekend Reserved Space: $60 (plus a $3.00 service fee)
Going away for the weekend? Park in the designated NexPass ground level reserved spaces closest to the entrance/exit. With the purchase of this pass, you receive your own designated reserved space for the weekend on the Ground Level. Park Friday to Sunday or Saturday to Monday and select the dates and times on the app.
1-Day Reserved Parking Space: $30 (plus a $2.50 service fee)
With the purchase of this pass, park in the designated reserve spaces on the Ground Level closest to the entrance/exit on Walnut Avenue. Select the date and time on the app and you will be assigned a space.
Q: When are payments processed each month?
A: Credit card payments are auto-renewed on the first of every month. Permits are valid by calendar monthly only. There is no prorate or refund if customer purchased the wrong date.
Q: How can I put my account on hold?
A: Unfortunately, parking accounts cannot be placed on hold for any reason, only canceled by toggling off auto renew in the menu under My Permits.
Q: What options do I have if daily parking is not available?
A: There is always available parking when lot is open.
Q: Are handicap accessible spaces readily available at the garage?
A: They are on a first come, first served basis.
Q: Is handicap accessible parking free?
A: Handicap accessible parking spaces are not free and are charged at the posted rates.
Q: Are daily reserved spaces available on the ground level?
A: Yes, by purchasing a 1- or 3-day permit from the Nexpass app before entering the garage.
Q: What do I do if my vehicle is damaged on the lot and I want to report it?
A: As soon as you see the damage, leave your car and walk to the customer service office. A staff member will walk back up to your vehicle and fill out an incident report. Claims Department will complete an investigation and email you with questions or findings within 5 business days.
Q: What do I do if I was charged incorrectly for daily or monthly parking or double charged?
A: From the app menu, press Help & Support, Message Customer Support to send a support email to have the issue reviewed.
Q: Will I be charged a late fee if my payment does not process on time?
A:
You will not be charged a late fee, but you will be charged as a daily parker, which is non-refundable.
Q: Is there a fee if my ACH payment is returned from the bank?
A:
The app does not accept ACH payments.
Q: Can I back into a parking space?
A:
No, all parking is required to be head in so your license plate is visible from the drive lane.
Q: What payment methods are accepted?
A:
Credit card, Apple Pay or Google Wallet.
Q: How can I get a parking receipt if I don't have the Nexpass app?
A:
A receipt can be obtained from the nexusparkingsystems.com website by clicking Need a Receipt? Click here 1 hour after paying, valid for 30 days from entrance date. Enter entrance date and plate and press submit. Do not enter telephone number.
Q: Why are users required to log in to the app every 90 days?
A:
To ensure the security of your account, if you have logged out of the Nexpass app, we require you to log in to the Nexpass app every 90 days. This periodic login helps verify your identity and protect against unauthorized access, keeping your personal information and transactions safe. System will log you out if this is not performed in the required period.
Q: How close to the station is the parking garage?
A:
The train station is located across the street. Walk out of the garage across Walnut Ave. into the back of the train station.
Q: Where can I find the train schedules?
A:
You may find train schedules and station information for New Jersey Transit at www.njtransit.com, call 1-973-275-5555, or go to the Live Department Board at https://dv.njtransit.com/#/rail/trips?station=HL.
Q: Are training running on time?
A: See Departure Vision.
Q: What is the garage clearance?
A:
This is a surface lot, not a garage.
Q: Whom do I contact about a parking violation?
A:
Follow instructions at the bottom of the violation. Appeals are not accepted for paying late or for paying for the wrong plate. Parking enforcement scans the license plate of each parker to confirm payment was received for the plate parked.
Q: What are your daily parking rates?
A:
6 AM to 11:59 PM: $16.00 (plus transaction fee)
12 AM to 5:59 AM: $10.00 (plus transaction fee)
Payments and extensions are completed on the app.
More information can be found here: https://www.nexusparkingsystems.com/vip-park-and-lock.html.
Q: What are the monthly parking rates?
A: VIP Park and Lock is a daily parking lot and does not offer monthly parking.
Q: I was charged twice for daily parking. What do I do?
A: Go to Customer Service and Support on the website and fill out the form so we can review the issue and get back to you.
Q: How long can I leave my vehicle parked?
A: The lot allows parking for up to five days, but you will save money by parking in Station Plaza Garage or Trenton Park and Ride if parking overnight or for multiple days.
Q: Where can I find the train schedules?
A: You may find train schedules and station information for New Jersey Transit and Amtrak using the following information. For New Jersey Transit schedules and information, visit www.njtransit.com or call 1-973-275-5555. For Amtrack schedules and information, visit www.amtrak.com or by calling 1-800-872-7245.
Q: Are handicap-accessible spaces readily available at VIP Park and Lock?
A: They are on a first come, first served basis.
Q: Is handicap accessible parking free?
A: Handicap accessible parking spaces are not free and are charged at the normal posted rates.
Q: How do I park and pay?
A: Daily and Overnight parking: Do nothing in advance. Enter the garage and drive to the entrance gate. The LPR camera will read your rear plate and the gate will raise. Proceed and park on any level. When ready to exit with your vehicle, drive to the exit gate, your rear plate will be read again and the credit card reader will display the parking fee due, tap your credit card on the reader and the gate will raise to exit. Receipt can be obtained one hour after parking valid for 30 days at www.nexusparkingsystems.com.
With Nexpass account on Nexpass app: Same procedure as above except the credit card on the app will be automatically charged at exit, receipt sent to app under My Sessions, gate will raise to exit.
Active Nexpass Permit: Customer's with an active permit will not be charged to exit because they have prepaid on the Nexpass app. Permits must be purchased before entering the garage so the LPR system can tie the plate to the account with the permit. If permit is purchased after entering the garage, customers credit card on the app will be charged for daily parking for that day.
Q: How do I purchase a monthly parking permit on the Nexpass app?
A: Download the Nexpass app from the Apple or Google Play store. Open the app and Register. From main page "where do you want to park" type in garage name Hamilton Station Park & Ride and scroll down and press "Buy Parking Pass" continue to select permit type, any start date before entering the garage and pay. Permit must be purchased before entering garage. If you already have the app, start from main page instructions above. All monthly permits are set to auto renew on their renewal date. Need to cancel your permit: From My Permits, toggle off the auto renew button before the permit renews. Reserved Permits are sold out. Make sure to add any vehicles you will be parking to the app under Vehicles before parking.
Q: How do I change the credit card for my active permit?
A: From My Permits, press the credit card number and press Change Renewal Payment Method, select card or press Add a different payment method and press Save.
Q: How to Correct a Failed Payment for daily or overnight parking?
A: From the Nexpass app menu, press My Sessions (past), click on the session with the failed payment and press pay. You will have an option to change your credit card at that time if you did not already update it under My Payments. You can also view a video under Gallery & Instruction Videos.
Q: My credit card was declined. What do I do? What happens if my payment did not go through?
A: If your credit card declines when the monthly payment tries to auto renew, the permit will expire. You will need to purchase the permit again so that you do not receive a parking violation for parking without a paid permit.
Q: Can I use my permit at other Nexus locations?
A: No, the Nexpass permit is only valid at the location for which it was purchased. If the Nexpass app is used at another location that accepts Nexpass, that location's daily rates will be charged to the credit card in the app at the exit gate.
Q: How do I update my email address in the Nexpass app?
A: Press the app menu and press on your name at the top of page, press the pencil and go to the back of the last letter in the email and start editing. Press save and look for verification email sent to your email address.
Q: How do I update my contact information?
A: From the app menu, click on your name at the top and use the pencil to edit your information. can edit your contact information.
Q: How do I change my payment information for daily and permit parking?
A: Daily/Overnight customer: In the app menu, press payments and edit. Add new credit card and then the other one can be deleted.
Active Permits: in the app menu, press My Permits, press the credit card number and press Change Renewal Payment Method, select card or press Add a different payment method and press save.
Q: How do I update my vehicle information?
A: In the app menu, press vehicle and edit or add.
Q: Can I log in and see my account?
A: In the app menu you can press on any button to see your information, as well as view dates and receipts from past sessions in My Sessions. If you signed up with a mobile, you can login and enter your telephone number and press Text Login Code with your finger. Enter code and you will be logged in.
Q: Whom do I contact about daily or monthly billing questions?
A: From the app menu, press Settings, Help & Support and email the question or issue.
Q: What is the garage clearance?
A: The garage clearance is 7'2” above the ground level. If you are unsure and have tested your vehicle height on the plastic PVC pipe hanging at the entrance, it is best to stop by customer service for assistance.
Q: How do I dispute a parking violation?
A: At the bottom of the violation it states for disputes/appeals: enter npsticketportal.vpcpay.com/notice appeal in your web browser and complete the form within 21 days from date of issuance. Appeals will not be accepted after that time. Appeals are not accepted for paying for the wrong plate, paying late or payment failure.
Q: What are your daily parking rates?
A: The daily parking rates are $10.00 for the first 16 hours, $12.00 for 16 to 20 hours, $15.00 for 20 to 24 hours, Overnight parking is allowed for up to 21 days maximum. Anything beyond 21 days is considered vehicle storage and is not allowed. A $0.35 fee is added to all payments.
Q: What are the monthly parking rates?
A:
Monthly non reserved parking space $115.00 (plus a $5.00 per month service fee.) Reserved Parking Space $165.00 (plus a $5.00 per month service fee.) Currently sold out. Surface Lot parking $115.00 plus a $5.00 per month service fee.) valid by calendar monthly only regardless of purchase date.
Q: When are payments processed each month?
A: Credit card payments are auto-renewed on the first of every month. Permits are valid by calendar monthly only. There is no prorate or refund if customer purchased the wrong date.
Q: How long can I leave my vehicle parked in the garage?
A: You can leave your vehicle parked in the garage for a maximum of 21 consecutive days. If more time is needed for business travel, etc. speak to the director stationed in the customer service office.
Q: Can I leave my vehicle parked longer than 21 days?
A: If more time is needed for business travel, etc. speak to the director stationed in the customer service office.
Q: Is it safe to leave my vehicle parked in the garage?
A: The garage has on-site personnel 24 hours a day and 24-hour CCTV monitoring. All equipment valuables should be locked in truck and make sure to lock the doors.
Q: How do I cancel my monthly account?
A: From the app menu, press My Permits and toggle off the auto renew button. Auto renew must be shut off prior to the next billing cycle date or the credit card will be charged and cannot be refunded.
Q: How can I put my account on hold?
A: Unfortunately, parking accounts cannot be placed on hold for any reason, only canceled by toggling off auto renew in the menu under My Permits.
Q: What options do I have if daily parking is not available?
A: There is always available parking when lot is open.
Q: Are handicap accessible spaces readily available at the lot?
A: The spaces are located inside the garage and available on a first come, first served basis.
Q: Is handicap accessible parking free?
A:
Handicap accessible parking spaces are not free and are charged at the posted rates.
Q: Are daily/monthly reserved spaces available?
A:
There is no reserved option for surface lot parking.
Q: What do I do if my vehicle is damaged on the lot and I want to report it?
A:
As soon as you see the damage, leave your car and walk to the customer service office. A staff member will walk back up to your vehicle and fill out an incident report. Claims Department will complete an investigation and email you with questions or findings within 5 business days.
Q: What do I do if I was charged incorrectly for daily or monthly parking or double charged?
A:
From the app menu, press Help & Support, Message Customer Support to send a support email to have the issue reviewed.
Q: Will I be charged a late fee if my payment does not process on time?
A:
You will not be charged a late fee, but you will be charged as a daily parker, which is non-refundable.
Q: Is there a fee if my ACH payment is returned from the bank?
A:
The app does not accept ACH payments.
Q: Can I back into a parking space?
A:
No, all parking is required to be head in so your license plate is visible from the drive lane.
Q: What payment methods are accepted?
A:
Credit card, Apple Pay or Google Wallet.
Q: How can I get a parking receipt if I don't have the Nexpass app?
A:
A receipt can be obtained from the nexusparkingsystems.com website by clicking Need a Receipt? Click here 1 hour after paying valid for 30 days from entrance date. Enter entrance date and plate and press submit. Do not enter telephone number.
Q: Why are users required to log in to the app every 90 days?
A:
To ensure the security of your account, if you have logged out of the Nexpass app, we require you to log in to the Nexpass app every 90 days. This periodic login helps verify your identity and protect against unauthorized access, keeping your personal information and transactions safe. System will log you out if this is not performed in the required period.
Q: How close to the station is the parking garage?
A:
The train station is located next to the overflow lot.
Q: Where can I find the train schedules?
A:
You may find train schedules and station information for New Jersey Transit at www.njtransit.com, call 1-973-275-5555, or go to the Live Department Board at https://dv.njtransit.com/#/rail/trips?station=HL.
Q: Are training running on time?
A: See Departure Vision.
Q: How do I park and pay?
A: Daily and Overnight parking: The surface parking lot is an over-flow parking area for the Hamilton Station Park & Ride Garage with parking permitted only when the adjacent parking garage reaches capacity. Payment signs are posted throughout the lot and at the information kiosks. All parking fees are paid through NexPass which requires a vehicle LICENSE PLATE number to be entered exactly as shown on the vehicle parked that day and a valid accepted payment method. If the license plate is entered incorrectly, payment method is not valid or paid late, a parking violation will be issued. A mobile device is required to make payment by scanning a QR code, or texting a number or using the Nexpass app.
Parkers typically have access on Tuesdays, Wednesdays and Thursdays opening at 6 AM with additional days being added due to higher occupancies in the garage. For the Christmas holiday (Thanksgiving – New Year's Day) the over-flow parking area is usually open on Saturdays too.
Q: How do I purchase a monthly Surface Lot parking permit on the Nexpass app?
A:
Download the Nexpass app from the Apple or Google Play store. Open the app and Register. From main page "where do you want to park" type in location name Hamilton Surface Lot and scroll down and press "Buy Parking Pass" continue to select surface lot permit and select 1st of the month. This permit is valid by calendar month only regardless of date of purchase. Permit will be sent to director for approval. If you already have the app, start from main page instructions above. Permits are set to auto renew on the 1st of every month. Need to cancel your permit: From My Permits, toggle off the auto renew button before the permit renews. If driving a different vehicle, from the app menu press My Permits and enable the plate parking that day. Parking enforcement is done by a scanning tool and if the plate is not enabled (active) the plate will show as unpaid and a ticket will be issued.
Q: How do I change the credit card for my active permit?
A:
From My Permits, press the credit card number and press Change Renewal Payment Method, select card or press Add a different payment method and press save.
Q: How to Correct a Failed Payment for daily or overnight parking?
A: From the Nexpass app menu, press My Sessions (past), click on the session with the failed payment and press pay. You will have an option to change your credit card at that time if you did not already update it under My Payments. You can also view a video under Gallery & Instruction Videos.
Q: My credit card was declined. What do I do? What happens if my payment did not go through?
A:
If your credit card declines when the monthly payment tries to auto renew, the permit will expire. You will need to purchase the permit again so that you do not receive a parking violation for parking without a paid permit.
Q: Can I use my permit at other Nexus locations?
A:
No, the permit is only valid at the location for which it was purchased.
Q: How do I update my email address in the Nexpass app?
A:
Press the app menu and press on your name at the top of page, press the pencil and go to the back of the last letter in the email and start editing. Press save and look for verification email sent to your email address.
Q: How do I update my contact information?
A: From the app menu, click on your name at the top and use the pencil to edit your information. can edit your contact information.
Q: How do I change my payment information for daily and permit parking?
A: Daily/Overnight customer: In the app menu, press payments and edit. Add new credit card and then the other one can be deleted.
Active Permits: in the app menu, press My Permits, press the credit card number and press Change Renewal Payment Method, select card or press Add a different payment method and press save.
Q: How do I update my vehicle information?
A: In the app menu, press vehicle and edit or add.
Q: Can I log in and see my account?
A: In the app menu you can press on any button to see your information, as well as view dates and receipts from past sessions in My Sessions. If you signed up with a mobile, you can login and enter your telephone number and press Text Login Code with your finger. Enter code and you will be logged in.
Q:Whom do I contact about daily or monthly billing questions?
A: From the app menu, press Settings, Help & Support and email the question or issue.
Q: What is the garage clearance?
A: The overflow lot is surface lot parking. The garage is located on the premises.
Q: How do I dispute a parking violation?
A:
At the bottom of the violation it states for disputes/appeals: enter npsticketportal.vpcpay.com/notice appeal in your web browser and complete the form within 21 days from date of issuance. Appeals will not be accepted after that time. Appeals are not accepted for paying for the wrong plate, paying late or payment failure.
Q: What are your daily parking rates?
A: The daily parking rates are $10.00 from 6:00 AM until 3:00 AM and $15.00 per day from 3:01 AM onward. The overflow lot is open Tues, Wed and Thursday at 6 AM during the year and Monday to Friday for the month of December. A $0.35 fee is added to all payments.
Q: When are payments processed each month?
A: Credit card payments are auto-renewed on the first of every month. Permits are valid by calendar monthly only. There is no prorate or refund if customer purchased the wrong date.
Q: How long can I leave my vehicle parked on the overflow lot?
A: You can leave your vehicle parked on the overflow lot for a maximum of 21 consecutive days.
Q: Can I leave my vehicle parked longer than 21 days?
A: If more time is needed for business travel, etc. speak to the director stationed in the customer service office.
Q: How do I cancel my monthly account?
A: From the app menu, press My Permits and toggle off the auto renew button. Auto renew must be shut off prior to the next billing cycle date or the credit card will be charged and cannot be refunded.
Q: How can I put my account on hold?
A: Unfortunately, parking accounts cannot be placed on hold for any reason, only canceled by toggling off auto renew in the menu under My Permits.
Q: What options do I have if daily parking is not available?
A: There is always available parking when lot is open.
Q: Are handicap accessible spaces readily available at the lot?
A: The spaces are located inside the garage and available on a first come, first served basis.
Q: Is handicap accessible parking free?
A:
Handicap accessible parking spaces are not free and are charged at the posted rates.
Q: Are daily/monthly reserved spaces available?
A:
There is no reserved option for surface lot parking.
Q: What do I do if my vehicle is damaged on the lot and I want to report it?
A:
As soon as you see the damage, leave your car and walk to the customer service office. A staff member will walk back up to your vehicle and fill out an incident report. Claims Department will complete an investigation and email you with questions or findings within 5 business days.
Q: What do I do if I was charged incorrectly for daily or monthly parking or double charged?
A:
From the app menu, press Help & Support, Message Customer Support to send a support email to have the issue reviewed.
Q: Will I be charged a late fee if my payment does not process on time?
A:
Your permit will expire and a parking violation will be issued if payment is not made the same day.
Q: Is there a fee if my ACH payment is returned from the bank?
A:
The app does not accept ACH payments.
Q: Can I back into a parking space?
A:
No, all parking is required to be head in so your license plate is visible from the drive lane.
Q: What payment methods are accepted?
A:
Credit card, Apple Pay or Google Wallet.
Q: How can I get a parking receipt if I don't have the Nexpass app?
A:
A receipt will be sent to your mobile number.
Q: Why are users required to log in to the app every 90 days?
A:
To ensure the security of your account, if you have logged out of the Nexpass app, we require you to log in to the Nexpass app every 90 days. This periodic login helps verify your identity and protect against unauthorized access, keeping your personal information and transactions safe. System will log you out if this is not performed in the required period.
Q: How close to the station is the parking garage?
A:
The train station is located next to the overflow lot.
Q: Where can I find the train schedules?
A:
You may find train schedules and station information for New Jersey Transit. Visit www.njtransit.com or call 1-973-275-5555.
Q: Are training running on time?
A: See Departure Vision.
Q: How do I apply for monthly parking?
1. Submit the Parking Application form. The Parking Application requires a $35 non-refundable credit card processing fee (credit card information is not saved). Accounts can usually be set up to start on the 1st or 15th of the month, and the first month’s invoice will be prorated if the account will start on the 15th of the month.
2. You will receive a pop-up message on the website confirming that the application was submitted and the fee of $35 was charged and receieve an email receipt for the application fee.
3. You will receive an email from a customer service representative confirming your start date and requesting that you submit an ACH or Debit/Credit Card Payment Form from the website if you did not already submit a payment form so the account can be set up and the payment information can be applied to your account and charged on the next processing date.
4. You will pick up the access card at the garage customer service office. Access cards are not mailed. Take a regular parking ticket to enter the garage in the morning of your first day of monthly parking. Before you leave that evening, stop at the garage customer service office with photo I.D. The representative will take your entry ticket and give you an access card, which you will use to exit the garage and enter the garage from this point forward. You must use this issued monthly parking access card to enter and exit the garage, or otherwise you will pay the posted daily rates to park.
Q: How do I pay for monthly parking?
A: Payments are made through our direct debit payment system by submitting a Debit/Credit Card form (personal or pre-tax commuter credit cards) or ACH payment form from the website. If you are are having payments made by a pre-tax commuter vendor such as WageWorks and Commuter Check, you will apply on the vendor's website and they should supply us with an ACH payment file by the 20th of every month. A Nexus representative will apply the ACH payment to your parking account. Checks of any kind, including bank checks, are not accepted.
Q: Can I use my pass, permit or access card at other Nexus locations?
A: No, the permit/access card can only be used at the location where you applied for monthly parking.
Q: How do I update my email address?
A: Please send an email to r.casey@nexusparkingsystems.com with your full name so we can update your email address.
Q: How do I update my contact information?
A: Please send an email to r.casey@nexusparkingsystems.com with your new contact information.
Q: How do I change my payment information?
1. Visit the Nexus Parking Systems website at www.nexusparkingsystems.com and select your parking location: Metropark Parking Facility, Iselin.
2. Select the payment form you would like to update—Checking Payment or Credit/Debit Card Payment—and select Change of Financial Institution or Change of Account Number.
3. Complete and submit the form.
4. A Nexus representative will apply the new information to your account, which will be processed on the next payment cycle, or if the payment is past due, the representative will process it at that time to pay off the past due balance. You will receive a confirmation email from the Nexus representative as soon as the payment has been processed.
Q. How do I update my vehicle information?
To update your vehicle information, please send an email to customerservice@nexusparkingsystems.com and provide the vehicle make/model/color/plate/state of registration and let us know if you want any vehicle removed from your account. A customer service representative will update the information and reply to confirm.
Q: Can I log in and see my account?
There is no online account access available to customers at this time. If you have any questions, contact us, add your first and last name and account number (if you have it) and your parking location, and a representative will reply. We will be moving toward customer self-management of accounts in the future. Thanks for your patience.
Q: Whom do I contact about my monthly billing?
A: Send an email to customerservice@nexusparkingsystems.com for review.
Q: What is the garage clearance?
A: The garage clearance is 6’11” above the ground level. See customer service if your vehicle will not fit in the garage. They may direct you to park on the Wood Avenue Overflow Lot if it is opened.
Q: Whom do I contact about a parking violation?
A: Send an email to customerservice@nexusparkingsystems.com for review within 5 days of the violation.
Q: Where is enforcement tab on the website?
A: The website does not currently have the capacity to facilitate payments for enforcement of parking violations. The Demand for Payment can be paid either of two ways:
1. in person at the garage customer service office with the Demand for Payment in your possession, or
2. by placing a personal check or money order in the envelope which is attached to the demand.
The check or money order should be made payable to Nexus Parking Systems. Place first class postage on envelope and put in the mail at your earliest convenience.
Q: What do I do if I lose or cannot find my entry ticket?
A: If you do not find the entry ticket after checking your vehicle when you return to the garage, go to the garage customer service office and tell the attendant or manager you lost your entry ticket. Show the representative your train ticket receipt as proof of entry date into the garage. You will then be given a Lost Ticket Form to complete and will need to provide your photo identification. You will be charged the full daily rate at customer service regardless of what time you entered the garage. If you do not have a train receipt verifying entry time and date, the lost ticket fee for the garage will apply. If the attendant is not in the garage for any reason, please press the call button on the wall to be directed to the attendant’s mobile phone.
Q: What are your daily parking rates?
A: The daily parking rates are $7.00 for up to 16 hours, $9.00 for 16 — 20 hours, and $12.00 for 20 — 24 hours. Overnight parking is allowed for up to 21 days maximum. Anything beyond 21 days is considered vehicle storage and is not allowed.
Q: Is the $35.00 account processing fee refundable?
A: The fee is non-refundable. Therefore, before submitting the parking application, please be sure that you will definitely need the parking permit.
Q: What are the monthly parking rates?
You may click here for rates or scroll down.
A: MONTHLY PARKING ALTERNATIVES
1. Reserved Parking Space: (not available)
With the rental of this space, you will be issued a 24-hour access card which requires a $35.00 non-refundable processing fee.
RESERVED MONTHLY COST: $150.00 (Hands Free Transponders are available for these spaces at no cost)
2. Non-Reserved Parking Space:
With the rental of this space, you will be issued a 24-hour access card which requires a $35.00 non-refundable processing fee.
NON-RESERVED MONTHLY COST: $105.00 (Hands Free Transponders are available for these spaces for $25.00)
Q: When are payments processed each month?
A: Credit card payments are processed on or about the 1st of every month for the current invoice and month of parking; ACH payments submitted via the website and payments submitted from WageWorks and Commuter Check are processed on the 25th of each month but if necessary may be later in the month for the current invoice.
Q. My credit card was declined. What do I do?
Q. What happens if my payment did not go through?
A: If you received an email from your parking location that your credit card was declined, you may submit a Credit/Debit Payment Form from the website at www.nexusparkingsystems.com and the change of credit card will be processed by the parking director. Expiration date changes can only be completed by sending an email to your parking office or customerservice@nexusparkingsystems.com.
Q: I was charged twice for daily parking. What do I do?
A: To have the issue reviewed, please send an email to r.casey@nexusparkingsystems.com and jen.hafner@nexusparkingsystems.com, providing the first 6 and last 4 numbers of the credit card charged and the date and location of the charge.
Q: How long can I leave my vehicle parked in the garage?
A: You can leave your vehicle parked in the garage for a maximum of 21 consecutive days.
Q: Can I leave my vehicle parked longer than 21 days?
A: Anything longer than 21 days is considered vehicle storage and is not allowed, and will be subject to towing expenses paid by customer.
Q: Is it safe to leave my vehicle parked in the garage?
A: Yes! Metropark Parking is one of the most secure parking facilities along the northeast corridor. We have on-site personnel 24 hours a day, and have 24-hour CCTV recording to safeguard you and your vehicle. We also provide security personnel around the clock.
Q: What should I do if I lose or cannot find my monthly access card?
A: Send an email to customerservice@nexusparkingsystems.com and request a new access card. Please note there is a $25 replacement access card fee.
Q: What do I do if I forget my monthly access card?
A: When entering the garage, you are required to take a ticket and pay the daily fee when exiting. Your entry ticket cannot be validated by a customer service representative.
Q: How do I cancel my monthly account?
1. Customers seeking to cancel their monthly parking account must submit a Cancellation form on this website by the 15th of their last month of parking. They will receive an email confirmation from Customer Service within 3 business days. If the confirmation email is not received, the customer must follow up by calling 866-220-2299 or sending an email to customerservice@nexusparkingsystems.com If payment is made by a commuter vendor such as Wageworks or Commutercheck, customer must also terminate payments with the provider.
2. Discard access card on last day of use. It no longer needs to be returned. Nexus Parking Systems does not refund payments once the payment has been processed, including commuter benefit programs. Return receipts are available at the customer service office.
Q: I want to put my account on hold.
A: Unfortunately, parking accounts cannot be placed on hold for any reason, only canceled. If you need to submit a cancellation form from the website, please submit the form by the 15th of the canceling month. You will receive a confirmation email and must return the access card/hang tag permit to the garage customer service office by the termination date, which is the last day of the paid month.
Q: What options do I have if daily parking is not available at Metropark Parking Garages?
A: A: The parking garages close at about 8:00 a.m. on Tuesday, Wednesday, and Thursday when the garage will close to all but monthly parking customers. You will be directed to the Wood Avenue Overflow Lot where parking is permitted Monday to Friday and payment is made as soon as you arrive, but not later than 10 a.m., using the 9000 space number your vehicle is parked in. You will need zone 7200 using the 9000 space number and your license plate to set up the account.
Q: How close to the station is the parking garage?
A: We are located in the same facility as the NJ TRANSIT station building, so anywhere in the garages is within a very short walking distance.
Q: Where can I find the train schedules?
A: You may find train schedules and station information for New Jersey Transit and Amtrak using the following information. For New Jersey Transit schedules and information, visit www.njtransit.com or call 1-973-275-5555. For Amtrack schedules and information, visit www.amtrak.com or by calling 1-800-872-7245.
Q: Are handicap-accessible spaces readily available at Metropark Parking Garages?
A: They are on a first come, first served basis.
Q: Is handicap accessible parking free?
A: Handicap accessible parking spaces are not free and are charged at the normal posted rates.
Q: Are reserved spaces available on the ground level?
A: There is no reserved parking available.
Q: What do I do if my vehicle is damaged in the garage and I want to report it?
A: Before you leave the garage, stop by the garage customer service office and report the incident so the attendant can take photos of the damage and ask you to complete and Incident Report. A member of the Nexus Claims Department will complete an investigation and email you with questions or findings within 5 business days.
Q: What do I do if I was charged incorrectly for daily or monthly parking?
A: Send an email to customerservice@nexusparkingsystems.com and provide detail so the issue can be reviewed.
Q: What do I do if I was double charged?
A: To have the issue reviewed, please send an email to r.casey@nexusparkingsystems.com and jen.hafner@nexusparkingsystems.com, providing the first 6 and last 4 numbers of the credit card charged and the date and location of the charge.
Q: I was double charged and I am a monthly customer. What do I do?
A: Please send an email to your parking location or customerservice@nexusparkingsystems.com about the issue for our review.
Q: Will I be charged a late fee if my payment does not process on time?
A: Yes, Nexus processes a $35 late fee if the ACH payment is returned from the bank or the credit card declines.
Q: Is there a fee if my ACH payment is returned from the bank?
A: Yes, Nexus charges a $25 return fee if the ACH payment is returned from the bank as well as $35 late fee payment.
Q: What is the garage clearance?
A:
This is a surface lot, not a garage.
Q: Where is enforcement tab on the website?
A:
The website does not currently have the capacity to facilitate payments for enforcement of parking violations. The Demand for Payment can be paid either of two ways:
1. in person at the garage customer service office with the Demand for Payment in your possession, or
2. by placing a personal check or money order in the envelope which is attached to the demand.
The check or money order should be made payable to Nexus Parking Systems. Place first class postage on envelope and put in the mail at your earliest convenience.
Q: What are your daily parking rates?
A:
Payments are made at ParkMobile.com or in the west deck customer service office by 10:00 a.m. Parking for the same day (until 11:59 p.m.) $7.00. Each day thereafter (until 11:59 p.m.) $12.00, Monday to Thursday. The lot is opened Friday as needed.
Q: What do I do if I was double charged?
A: To have the issue reviewed, please send an email to r.casey@nexusparkingsystems.com and jen.hafner@nexusparkingsystems.com, providing the first 6 and last 4 numbers of the credit card charged and the date and location of the charge.
Q: How long can I leave my vehicle parked?
A: Daily parking Monday to Thursday, or to Friday if the lot is open.
Q: Can I leave my vehicle parked longer?
A: Parking Monday to Friday only. Violators subject to towing and expenses paid by customer.
Q: Is it safe to leave my vehicle parked in the lot?
A: The area is monitored by 24-hour CCTV.
Q: I was charged twice for daily parking. What do I do?
A: To have the issue reviewed, please send an email to r.casey@nexusparkingsystems.com and jen.hafner@nexusparkingsystems.com, providing the first 6 and last 4 numbers of the credit card charged and the date and location of the charge.
Q: What options do I have if daily parking is not available at Metropark Overflow Lot?
A: Call customer service for parking assistance at the Metropark Garage: 866-220-2299.
Q: How close to the station is the parking garage?
A: A: We are located past the pickup dropoff area at NJ Transit station a walkable distance.
Q: Where can I find the train schedules?
A: You may find train schedules and station information for New Jersey Transit and Amtrak using the following information. For New Jersey Transit schedules and information, visit www.njtransit.com or call 1-973-275-5555. For Amtrack schedules and information, visit www.amtrak.com or by calling 1-800-872-7245.
Q: Are handicap-accessible spaces readily available at Metropark Overflow Lot?
A: They are on a first come, first served basis.
Q: Is handicap accessible parking free?
A: Handicap accessible parking spaces are not free and are charged at the normal posted rates.
Q: What do I do if my vehicle is damaged in the garage and I want to report it?
A: Before you leave the lot, call 866-220-2299 or go the customer service office in Metropark West Deck Garage to report the incident so the attendant can take photos of the damage. You will also complete an Incident Report. A member of the Nexus Claims Department will complete an investigation and email you with questions or findings within 5 business days.
Q: What do I do if I was charged incorrectly for daily or monthly parking?
A: Send an email to customerservice@nexusparkingsystems.com and provide detail so the issue can be reviewed.
Q: What do I do if I was double charged?
A: To have the issue reviewed, please send an email to r.casey@nexusparkingsystems.com and jen.hafner@nexusparkingsystems.com, providing the first 6 and last 4 numbers of the credit card charged and the date and location of the charge.
Q: How do I apply for monthly parking?
1. Submit the Parking Application form. The Parking Application requires a $35 non-refundable credit card processing fee (credit card information is not saved). Accounts can usually be set up to start on the 1st or 15th of the month, and the first month’s invoice will be prorated if the account will start on the 15th of the month.
2. You will receive a pop-up message on the website confirming that the application was submitted and the fee of $35 was charged. Fee is currently waived.
3. You will receive an email from a customer service representative confirming your start date and requesting that you submit an ACH or Debit/Credit Card Payment Form from the website if you did not already submit a payment form so the account can be set up and the payment information can be applied to your account and charged on the next processing date.
4. You will pick up the access card at the garage customer service office. Access cards are not mailed. Take a regular parking ticket to enter the garage in the morning of your first day of monthly parking. Before you leave that evening, stop at the garage customer service office with photo I.D. The representative will take your entry ticket and give you an access card, which you will use to exit the garage and enter the garage from this point forward. You must use this issued monthly parking access card to enter and exit the garage, or otherwise you will pay the posted daily rates to park.
Q: How do I pay for monthly parking?
A: Payments are made through our direct debit payment system by submitting a Debit/Credit Card form (personal or pre-tax commuter credit cards) or ACH payment form from the website. If you are are having payments made by a pre-tax commuter vendor such as WageWorks and Commuter Check, you will apply on the vendor's website and they should supply us with an ACH payment file by the 20th of every month. A Nexus representative will apply the ACH payment to your parking account. Checks of any kind, including bank checks, are not accepted.
Q: Can I use my pass, permit or access card at other Nexus locations?
A: No, the permit/access card can only be used at the location where you applied for monthly parking.
Q: How do I update my email address?
A: Please send an email to r.casey@nexusparkingsystems.com with your full name so we can update your email address.
Q: How do I update my contact information?
A: Please send an email to r.casey@nexusparkingsystems.com with your new contact information.
Q: How do I change my payment information?
1. Visit the Nexus Parking Systems website at www.nexusparkingsystems.com and select your parking location: Pearl Street Parking, Metuchen.
2. Select the payment form you would like to update—Checking Payment or Credit/Debit Card Payment—and select Change of Financial Institution or Change of Account Number.
3. Complete and submit the form.
4. Receive the payment change validation email from RightSignature, and click the validation link to complete submission of the form to Nexus.
5. A Nexus representative will apply the new information to your account, which will be processed on the next payment cycle, or if the payment is past due, the representative will process it at that time to pay off the past due balance. You will receive a confirmation email from the Nexus representative as soon as the payment has been processed.
Q. How do I update my vehicle information?
To update your vehicle information, please send an email to customerservice@nexusparkingsystems.com and provide the vehicle make/model/color/plate/state of registration and let us know if you want any vehicle removed from your account. A customer service representative will update the information and reply to confirm.
Q: Can I log in and see my account?
There is no online account access available to customers at this time. If you have any questions, contact us, add your first and last name and account number (if you have it) and your parking location, and a representative will reply. We will be moving toward customer self-management of accounts in the future. Thanks for your patience.
Q: Whom do I contact about my monthly billing?
A: Send an email to customerservice@nexusparkingsystems.com for review.
Q: What is the garage clearance?
A: The garage clearance is 6’11” above the ground level. See customer service if your vehicle will not fit in the garage.
Q: Whom do I contact about a parking violation?
A: Send an email to customerservice@nexusparkingsystems.com for review within 5 days of the violation.
Q: Where is enforcement tab on the website?
A: The website does not currently have the capacity to facilitate payments for enforcement of parking violations. The Demand for Payment can be paid either of two ways:
1. in person at the garage customer service office with the Demand for Payment in your possession, or
2. by placing a personal check or money order in the envelope which is attached to the demand.
The check or money order should be made payable to Nexus Parking Systems. Place first class postage on envelope and put in the mail at your earliest convenience.
Q: What do I do if I lose or cannot find my entry ticket?
A: If you do not find the entry ticket after checking your vehicle when you return to the garage, go to the garage customer service office and tell the attendant or manager you lost your entry ticket. Show the representative your train ticket receipt as proof of entry date into the garage. You will then be given a Lost Ticket Form to complete and will need to provide your photo identification. You will be charged the full daily rate at customer service regardless of what time you entered the garage. If you do not have a train receipt verifying entry time and date, the lost ticket fee for the garage will apply. If the attendant is not in the garage for any reason, please press the call button on the wall to be directed to the attendant’s mobile phone.
Q: What are your daily parking rates?
A: The daily parking rates are $3.00 for the first 2 hours, $4.00 for 2 to 3 hours, $7.00 for 3 to 12 hours, $8.00 for 12 to 18 hours and $10.00 between 18 and 24 hours. We offer a commuter special (5 a.m. to 8 p.m., Mon – Fri) of $7.00.Overnight parking is allowed for up to 21 days maximum. Anything beyond 21 days is considered vehicle storage and is not allowed.
Q: Is the $35.00 account processing fee refundable?
A: The fee is non-refundable. Therefore, before submitting the parking application, please be sure that you will definitely need the parking permit.
Q: What are the monthly parking rates?
You may click here for rates or scroll down.
A: MONTHLY PARKING ALTERNATIVES
1. Monthly Non-Reserved Parking Space: (Automated Clearing House (ACH) Payment)
With the rental purchase of a monthly space, customers are issued a 24-hour access card which requires a $35.00 non-refundable processing fee. The access card guarantees a space in the Pearl Street Parking Garage for one vehicle only. The spaces are located throughout all levels of the parking garage.
MONTHLY COST: $110.00
2. Monthly Non-Reserved Parking Space: (Credit/Debit Card Payment)
With the rental purchase of a monthly space, customers are issued a 24-hour access card which requires a $35.00 non-refundable processing fee. The access card guarantees a space in the Pearl Street Parking Garage for one vehicle only. The spaces are located throughout all levels of the parking garage.
MONTHLY COST: $115.00 (Includes $5.00 per month Credit/Debit Card Convenience Fee)
3. Woodmont Metro Monthly Non-Reserved Parking Space: (Automated Clearing House (ACH) Payment)
With the rental of Woodmont Metro apartment, tenants can purchase a monthly space and issued a 24-hour access card. The access card guarantees a space in the Pearl Street Parking Garage for one vehicle only. The spaces are located throughout all levels of the parking garage.
MONTHLY COST: $110.00
4. Woodmont Metro Monthly Non-Reserved Parking Space: (Credit/Debit Card Payment)
With the rental of Woodmont Metro apartment, tenants can purchase a monthly space and issued a 24-hour access card. The access card guarantees a space in the Pearl Street Parking Garage for one vehicle only. The spaces are located throughout all levels of the parking garage.
MONTHLY COST: $115.00 (Includes $5.00 per month Credit/Debit Card Convenience Fee)
Q: When are payments processed each month?
A: Credit card payments are processed on or about the 1st of every month for the current invoice and month of parking; ACH payments submitted via the website and payments submitted from WageWorks and Commuter Check are processed on the 25th of each month but if necessary may be later in the month for the current invoice.
Q. My credit card was declined. What do I do?
Q. What happens if my payment did not go through?
A: If you received an email from your parking location that your credit card was declined, you may submit a Credit/Debit Payment Form from the website at www.nexusparkingsystems.com and the change of credit card will be processed by the parking director. Expiration date changes can only be completed by sending an email to your parking office or customerservice@nexusparkingsystems.com.
Q: I was charged twice for daily parking. What do I do?
A: To have the issue reviewed, please send an email to r.casey@nexusparkingsystems.com and jen.hafner@nexusparkingsystems.com, providing the first 6 and last 4 numbers of the credit card charged and the date and location of the charge.
Q: How long can I leave my vehicle parked in the garage?
A: You can leave your vehicle parked in the garage for a maximum of 21 consecutive days.
Q: Can I leave my vehicle parked longer than 21 days?
A: Anything longer than 21 days is considered vehicle storage and is not allowed, and will be subject to towing expenses paid by customer.
Q: Is it safe to leave my vehicle parked in the garage?
A: Yes! Pearl Street Parking is one of the most secure parking facilities along the northeast corridor. We have on-site personnel 24 hours a day and have 24-hour CCTV recording to safeguard you and your vehicle.
Q: What should I do if I lose or cannot find my monthly access card?
A: Send an email to customerservice@nexusparkingsystems.com and request a new access card. Please note there is a $25 replacement access card fee.
Q: What do I do if I forget my monthly access card?
A: When entering the garage, you are required to take a ticket and pay the daily fee when exiting. Your entry ticket cannot be validated by a customer service representative.
Q: How do I cancel my monthly account?
1. Customers seeking to cancel their monthly parking account must submit a Cancellation form on this website by the 15th of their last month of parking. They will receive an email confirmation from Customer Service within 3 business days. If the confirmation email is not received, the customer must follow up by calling 866-220-2299 or sending an email to customerservice@nexusparkingsystems.com If payment is made by a commuter vendor such as Wageworks or Commutercheck, customer must also terminate payments with the provider.
2. Discard access card on last day of use. It no longer needs to be returned. Nexus Parking Systems does not refund payments once the payment has been processed, including commuter benefit programs. Return receipts are available at the customer service office.
Q: I want to put my account on hold.
A: Unfortunately, parking accounts cannot be placed on hold for any reason, only canceled. If you need to submit a cancellation form from the website, please submit the form by the 15th of the canceling month. You will receive a confirmation email and must return the access card/hang tag permit to the garage customer service office by the termination date, which is the last day of the paid month.
Q: What options do I have if daily parking is not available at Pearl Street Garage?
A: A: The parking garage does fill up on some days and may close to daily customers on the busiest of parking days (Tuesday to Thursday) and remain closed until spaces become available, which is usually after 1:30 p.m. Press the call button on the entrance station to speak to a customer service reprentative. If the garage is filled and daily parkers are not permitted to enter the garage until it reopens after lunch, you have the option to park at Metropark.
Q: How close to the station is the parking garage?
A: We are not located at the train station, but it is a short walk.
Q: Where can I find the train schedules?
A: You may find train schedules and station information for New Jersey Transit and Amtrak using the following information. For New Jersey Transit schedules and information, visit www.njtransit.com or call 1-973-275-5555. For Amtrack schedules and information, visit www.amtrak.com or by calling 1-800-872-7245.
Q: Are handicap-accessible spaces readily available at Pearl Street Garage?
A: They are on a first come, first served basis.
Q: Is handicap accessible parking free?
A: Handicap accessible parking spaces are not free and are charged at the normal posted rates.
Q: Are reserved spaces available on the ground level?
A: This facility does not have reserved parking.
Q: What do I do if my vehicle is damaged in the garage and I want to report it?
A: Before you leave the garage, stop by the garage customer service office and report the incident so the attendant can take photos of the damage and ask you to complete an Incident Report. A member of the Nexus Claims Department will complete an investigation and email you with questions or findings within 5 business days.
Q: What do I do if I was charged incorrectly for daily or monthly parking?
A: Send an email to customerservice@nexusparkingsystems.com and provide detail so the issue can be reviewed.
Q: What do I do if I was double charged?
A: To have the issue reviewed, please send an email to r.casey@nexusparkingsystems.com and jen.hafner@nexusparkingsystems.com, providing the first 6 and last 4 numbers of the credit card charged and the date and location of the charge.
Q: I was double charged and I am a monthly customer. What do I do?
A: Please send an email to your parking location or customerservice@nexusparkingsystems.com about the issue for our review.
Q: Will I be charged a late fee if my payment does not process on time?
A: Yes, Nexus processes a $35 late fee if the ACH payment is returned from the bank or the credit card declines.
Q: Is there a fee if my ACH payment is returned from the bank?
A: Yes, Nexus charges a $25 return fee if the ACH payment is returned from the bank as well as $35 late fee payment.
Q: What is the waitlist for monthly parking at Pearl Street, Metuchen?
A: There is an estimated 2-year waitlist for monthly parking at Pearl Street Parking after submitting the parking application form from the Pearl Street Parking website: https://www.nexusparkingsystems.com/pearl-parking-application-form.cfm. The application must be submitted for your name to be added to the waitlist. Tenants of Woodmont Metropark apartments are accepted immediately and can expect their application to be processed within 2 business days after submission of the application and payment form.
Q: How do I park and pay?
A:
The garage offers short term 0 to 2 hours paid parking on the ground floor and long term parking on levels 2 to 7. Short term parking is located on the ground level only: Drive in and bear right. Ground level parking is dedicated for retail and short-term parking of up to 2 hours only. The rate is $1.00 per hour, up to two hours max. To pay for ground floor parking, scan the QR code on the wall in front of the spot you parked in and follow the steps before walking away from your vehicle. When ready to leave, drive out. Long Term parking enter the garage and drive straight toward the entrance gate and the LPR camera will read your rear plate and the gate will raise. Proceed and park on levels 2 – 7, when ready to leave, drive to the exit gate, your rear plate will be read again and the credit card reader will display the parking fee due, tap your credit card on the reader and the gate will raise to exit.
Q: How do I purchase a monthly parking permit on the Nexpass app?
A:
Download the Nexpass app from the Apple or Google Play store. Open the app and Register. From main page "where do you want to park" type in garage name Rowan Boulevard Garage and scroll down and press "Buy Parking Pass" continue to select permit type, any start date before entering the garage and pay. Permit must be purchased before entering garage.
If you already have the app, start from main page instructions above. All monthly permits are set to auto renew on their renewal date.
Need to cancel your permit: From My Permits, toggle off the auto renew button before the permit renews. Reserved Permits are sold out. Make sure to add any vehicles you will be parking to the app under Vehicles before parking.
Q: How to purchase a parking monthly/semester/yearly permit through Rowan University?
A:
Visit Rowan University Parking Permits and follow instructions to purchase a permit. If parking before the permit is active/approved, customer will be charged daily parking rates to exit. Questions for Rowan Permits should be addressed to The Parking office at Rowan University located in Bole Annex 1. You can contact the office at 856-256-4575 or Parking@rowan.edu.
If you already have the app, start from main page instructions above. All monthly permits are set to auto renew on their renewal date.
Need to cancel your permit: From My Permits, toggle off the auto renew button before the permit renews. Reserved Permits are sold out. Make sure to add any vehicles you will be parking to the app under Vehicles before parking.
Q: How do I change the credit card for my active permit?
A: From My Permits, press the credit card number and press Change Renewal Payment Method, select card or press Add a different payment method and press Save.
Q: How to Correct a Failed Payment for daily or overnight parking?
A: From the Nexpass app menu, press My Sessions (past), click on the session with the failed payment and press pay. You will have an option to change your credit card at that time if you did not already update it under My Payments. You can also view a video under Gallery & Instruction Videos.
Q: My credit card was declined. What do I do? What happens if my payment did not go through?
A: If your credit card declines when the monthly payment tries to auto renew, the permit will expire. You will need to purchase the permit again so that you do not receive a parking violation for parking without a paid permit.
Q: Can I use my permit at other Nexus locations?
A: No, the Nexpass permit is only valid at the location for which it was purchased. If the Nexpass app is used at another location that accepts Nexpass, that location's daily rates will be charged to the credit card in the app at the exit gate.
Q: How do I update my email address in the Nexpass app?
A: Press the app menu and press on your name at the top of page, press the pencil and go to the back of the last letter in the email and start editing. Press save and look for verification email sent to your email address.
Q: How do I update my contact information?
A: From the app menu, click on your name at the top and use the pencil to edit your information. can edit your contact information.
Q: How do I change my payment information for daily and permit parking?
A: Daily/Overnight customer: In the app menu, press payments and edit. Add new credit card and then the other one can be deleted.
Active Permits: in the app menu, press My Permits, press the credit card number and press Change Renewal Payment Method, select card or press Add a different payment method and press save.
Q: How do I update my vehicle information?
A: In the app menu, press vehicle and edit or add.
Q: Can I log in and see my account?
A: In the app menu you can press on any button to see your information, as well as view dates and receipts from past sessions in My Sessions. If you signed up with a mobile, you can login and enter your telephone number and press Text Login Code with your finger. Enter code and you will be logged in.
Q: Whom do I contact about daily or monthly billing questions?
A: From the app menu, press Settings, Help & Support and email the question or issue.
Q: What is the garage clearance?
A: The garage clearance is 7'2” above the ground level. If you are unsure and have tested your vehicle height on the plastic PVC pipe hanging at the entrance, it is best to stop by customer service for assistance.
Q: How do I dispute a parking violation?
A:
Follow directions at the bottom of the violation but do not pay for the violation until status of dispute has been confirmed. Violations can only be appealed within 21 days from date of issuance. Appeals will not be accepted after that time. Appeals are not accepted for paying for the wrong plate, paying late or payment failure.
Q: What are your daily parking rates?
A: Short term parking ground level only. The rate is $1.00 per hour, up to two hours max. Scan the QR code on the wall in front of the spot you parked in and follow the steps as soon as you park.
Long Term Parking levels 2 – 7: $1.00 for up to the first hour, $2.00 for 1-2 hours, $5.00 for 2 – 3 hours, and $8.00 from 3 – 24 hours, up to 21 consecutive days. A 35¢ fee is added to all payments.
Q: What are the monthly parking rates?
A:
Monthly Non-Reserved Parking Space for Rowan University Students with a valid Rowan student ID: Limited availability
With the purchase of a non-reserved monthly parking space, customers are guaranteed a space in the Rowan Boulevard Parking Garage for only one vehicle. License plate recognition will read the rear vehicle plate entering and exit the garage. The monthly spaces are located throughout levels 2 – 7 of the parking garage and accessible through the entrance/exit gates adjacent to the Redmond Avenue entrance.
NON-RESERVED COST: $80.00 per Month plus a $5.00 monthly service fee.
Q: When are payments processed each month?
A: Credit card payments are auto-renewed on the first of every month. Permits are valid by calendar monthly only. There is no prorate or refund if customer purchased the wrong date.
Q: How long can I leave my vehicle parked in the garage?
A: You can leave your vehicle parked in the garage for a maximum of 21 consecutive days.
Q: Can I leave my vehicle parked longer than 21 days?
A: No, Anything longer than 21 days is considered vehicle storage and is not allowed, and will be subject to towing expenses paid by customer.
Q: Is it safe to leave my vehicle parked in the garage?
A: The garage has on-site personnel 24 hours a day and 24-hour CCTV monitoring.
Q: How do I cancel my monthly account?
A: From the app menu, press My Permits and toggle off the auto renew button. Auto renew must be shut off prior to the next billing cycle date or the credit card will be charged and cannot be refunded.
Q: How can I put my account on hold?
A: Unfortunately, parking accounts cannot be placed on hold for any reason, only canceled by toggling off auto renew in the menu under My Permits.
Q: What options do I have if daily parking is not available?
A: There is always available parking at Rowan Boulevard Parking Garage, although the garage is quite busy.
Q: Are handicap accessible spaces readily available at the garage?
A: They are on a first come, first served basis.
Q: Is handicap accessible parking free?
A:
Handicap accessible parking spaces are not free and are charged at the posted rates.
Q: Are daily reserved spaces available on the ground level?
A:
This facility does not have reserved parking.
Q: What do I do if my vehicle is damaged on the lot and I want to report it?
A:
As soon as you see the damage, leave your car in the parking spot and walk down to the customer service office. A staff member will walk back up to your vehicle and fill out an incident report. Claims Department will complete an investigation and email you with questions or findings within 5 business days.
Q: What do I do if I was charged incorrectly for daily or monthly parking or double charged?
A:
From the app menu, press Help & Support, Message Customer Support to send a support email to have the issue reviewed.
Q: Will I be charged a late fee if my payment does not process on time?
A:
You will not be charged a late fee, but you will be charged as a daily parker, which is non-refundable.
Q: Is there a fee if my ACH payment is returned from the bank?
A:
The app does not accept ACH payments.
Q: Can I back into a parking space?
A:
No, all parking is required to be head in so your license plate is visible from the drive lane.
Q: What payment methods are accepted?
A:
Credit card, Apple Pay or Google Wallet.
Q: How can I get a parking receipt if I don't have the Nexpass app?
A:
A receipt can be obtained from the nexusparkingsystems.com website by clicking Need a Receipt? Click here 1 hour after paying, valid for 30 days from entrance date. Enter entrance date and plate and press submit. Do not enter telephone number.
Q: Why are users required to log in to the app every 90 days?
A:
To ensure the security of your account, if you have logged out of the Nexpass app, we require you to log in to the Nexpass app every 90 days. This periodic login helps verify your identity and protect against unauthorized access, keeping your personal information and transactions safe. System will log you out if this is not performed in the required period.
Q: How close to the station is the parking garage?
A:
There is no train station nearby.
Q: How do I park and pay?
A:
The garage offers short term 0 to 2 hours paid parking on the ground floor and long term parking on levels 2 to 8. Short term parking is located on the ground level only: Drive in and bear right. Ground level parking is dedicated for retail and short-term parking of up to 2 hours only. The rate is $1.00 per hour, up to two hours max. To pay for ground floor parking, scan the QR code on the wall in front of the spot you parked in and follow the steps before walking away from your vehicle. When ready to leave, drive out. Long Term parking enter the garage and drive straight toward the entrance gate and the LPR camera will read your rear plate and the gate will raise. Proceed and park on levels 2 – 8, when ready to leave, drive to the exit gate, your rear plate will be read again and the credit card reader will display the parking fee due, tap your credit card on the reader and the gate will raise to exit.
Q: How do I purchase a monthly parking permit on the Nexpass app?
A:
The permit must be purchased and approved by Nexus management before parking or the daily rates will be charged to exit. Download the Nexpass app from the Apple or Google Play store. From main page "where do you want to park" type in garage name Mick Drive Garage and scroll down and press "Buy Parking Pass" continue to select permit, start date 1st of month and pay. Permits are valid only for the location for which they were purchased, valid by calendar monthly only and cannot be prorated or refunded. All monthly permits are set to auto renew on the 1st of every month.
Need to cancel your permit: From My Permits, toggle off the auto renew button before the permit renews.
Q: How to purchase a parking monthly/semester/yearly permit through Rowan University?
A:
Visit Rowan University Parking Permits and follow instructions to purchase a permit. If parking before the permit is active/approved, customer will be charged daily parking rates to exit. Questions for Rowan Permits should be addressed to The Parking office at Rowan University located in Bole Annex 1. You can contact the office at 856-256-4575 or Parking@rowan.edu.
Q: How do I change the credit card for my active permit?
A: From My Permits, press the credit card number and press Change Renewal Payment Method, select card or press Add a different payment method and press Save.
Q: How to Correct a Failed Payment for daily or overnight parking?
A: From the Nexpass app menu, press My Sessions (past), click on the session with the failed payment and press pay. You will have an option to change your credit card at that time if you did not already update it under My Payments. You can also view a video under Gallery & Instruction Videos.
Q: My credit card was declined. What do I do? What happens if my payment did not go through?
A: If your credit card declines when the monthly payment tries to auto renew, the permit will expire. You will need to purchase the permit again so that you do not receive a parking violation for parking without a paid permit.
Q: Can I use my permit at other Nexus locations?
A: No, the Nexpass permit is only valid at the location for which it was purchased. If the Nexpass app is used at another location that accepts Nexpass, that location's daily rates will be charged to the credit card in the app at the exit gate.
Q: How do I update my email address in the Nexpass app?
A: Press the app menu and press on your name at the top of page, press the pencil and go to the back of the last letter in the email and start editing. Press save and look for verification email sent to your email address.
Q: How do I update my contact information?
A: From the app menu, click on your name at the top and use the pencil to edit your information. can edit your contact information.
Q: How do I change my payment information for daily and permit parking?
A: Daily/Overnight customer: In the app menu, press payments and edit. Add new credit card and then the other one can be deleted.
Active Permits: in the app menu, press My Permits, press the credit card number and press Change Renewal Payment Method, select card or press Add a different payment method and press save.
Q: How do I update my vehicle information?
A: In the app menu, press vehicle, then you can edit your vehicle information. Permit users can have more than one vehicle listed but can only have one vehicle parked at the same time.
Q: Can I log in and see my account?
A: In the app menu you can press on any button to see your information, as well as view dates and receipts from past sessions in My Sessions. If you signed up with a mobile, you can login and enter your telephone number and press Text Login Code with your finger. Enter code and you will be logged in.
Q: Whom do I contact about daily or monthly billing questions?
A: From the app menu, press Settings, Help & Support and email the question or issue.
Q: What is the garage clearance?
A: The garage clearance is 7'2” above the ground level. If you are unsure and have tested your vehicle height on the plastic PVC pipe hanging at the entrance, it is best to stop by customer service for assistance.
Q: How do I dispute a parking violation?
A:
Follow directions at the bottom of the violation but do not pay for the violation until status of dispute has been confirmed. Violations can only be appealed within 21 days from date of issuance. Appeals will not be accepted after that time. Appeals are not accepted for paying for the wrong plate, paying late or payment failure.
Q: What are your daily parking rates?
A: Short term parking ground level only. The rate is $1.00 per hour, up to two hours max. Scan the QR code on the wall in front of the spot you parked in and follow the steps as soon as you park.
Long Term Parking levels 2 – 7: $1.00 for up to the first hour, $2.00 for 1-2 hours, $5.00 for 2 – 3 hours, and $8.00 from 3 – 24 hours, up to 21 consecutive days. A 35¢ fee is added to all payments.
Q: What are the monthly parking rates?
A:
Monthly Non-Reserved Parking Space for Rowan University Students with a valid Rowan student ID: Limited availability
With the purchase of a non-reserved monthly parking space, customers are guaranteed a space in the Rowan Boulevard Parking Garage for only one vehicle. License plate recognition will read the rear vehicle plate entering and exit the garage. The monthly spaces are located throughout levels 2 – 8 of the parking garage and accessible through the entrance/exit gates adjacent to the Redmond Avenue entrance.
NON-RESERVED COST: $80.00 per Month plus a $5.00 monthly service fee.
Q: When are payments processed each month?
A: Credit card payments are auto-renewed on the first of every month. Permits are valid by calendar monthly only. There is no prorate or refund if customer purchased the wrong date.
Q: How long can I leave my vehicle parked in the garage?
A: You can leave your vehicle parked in the garage for a maximum of 21 consecutive days.
Q: Can I leave my vehicle parked longer than 21 days?
A: No, Anything longer than 21 days is considered vehicle storage and is not allowed, and will be subject to towing expenses paid by customer.
Q: Is it safe to leave my vehicle parked in the garage?
A: The garage has on-site personnel 24 hours a day and 24-hour CCTV monitoring.
Q: How do I cancel my monthly account?
A: From the app menu, press My Permits and toggle off the auto renew button. Auto renew must be shut off prior to the next billing cycle date or the credit card will be charged and cannot be refunded.
Q: How can I put my account on hold?
A: Unfortunately, parking accounts cannot be placed on hold for any reason, only canceled by toggling off auto renew in the menu under My Permits.
Q: What options do I have if daily parking is not available?
A: There is always available parking at Rowan Boulevard Parking Garage, although the garage is quite busy.
Q: Are handicap accessible spaces readily available at the garage?
A: They are on a first come, first served basis.
Q: Is handicap accessible parking free?
A:
Handicap accessible parking spaces are not free and are charged at the posted rates.
Q: Are daily reserved spaces available on the ground level?
A:
This facility does not have reserved parking.
Q: What do I do if my vehicle is damaged on the lot and I want to report it?
A:
As soon as you see the damage, leave your car in the parking spot and walk down to the customer service office. A staff member will walk back up to your vehicle and fill out an incident report. Claims Department will complete an investigation and email you with questions or findings within 5 business days.
Q: What do I do if I was charged incorrectly for daily or monthly parking or double charged?
A:
From the app menu, press Help & Support, Message Customer Support to send a support email to have the issue reviewed.
Q: Will I be charged a late fee if my payment does not process on time?
A:
You will not be charged a late fee, but you will be charged as a daily parker, which is non-refundable.
Q: Is there a fee if my ACH payment is returned from the bank?
A:
The app does not accept ACH payments.
Q: Can I back into a parking space?
A:
No, all parking is required to be head in so your license plate is visible from the drive lane.
Q: What payment methods are accepted?
A:
Credit card, Apple Pay or Google Wallet.
Q: How can I get a parking receipt if I don't have the Nexpass app?
A:
A receipt can be obtained from the nexusparkingsystems.com website by clicking Need a Receipt? Click here 1 hour after paying, valid for 30 days from entrance date. Enter entrance date and plate and press submit. Do not enter telephone number.
Q: Why are users required to log in to the app every 90 days?
A:
To ensure the security of your account, if you have logged out of the Nexpass app, we require you to log in to the Nexpass app every 90 days. This periodic login helps verify your identity and protect against unauthorized access, keeping your personal information and transactions safe. System will log you out if this is not performed in the required period.
Q: How close to the station is the parking garage?
A:
There is no train station nearby.
Q: How do I purchase monthly parking?
A:
You will receive an email letting you know if you are approved with instructions on how to park your vehicle.
Q: How do I pay for monthly parking?
A: Payment is made by debit or credit card when purchasing the permit.
Q: Can I use my pass/permit at other Nexus locations?
A: The permit can only be used at Clover Parking.
Q: How can I view or cancel my account or make any changes to payment, profile, or plate?
A: Visit users.meterfeeder.com and log in.
Q: How do I cancel my monthly account?
A: Visit users.meterfeeder.com and log in. Payments will not be refunded if account was not canceled before the next payment was processed.
Q: Whom do I contact about my monthly or daily billing?
A: Visit Customer Service and Support and fill out the contact form.
Q: What is the garage clearance?
A:
This is a surface lot, not a garage.
Q: Whom do I contact about a parking violation?
A: Follow instructions at the bottom of the violation. Appeals are not accepted for paying late or for paying for the wrong plate. Parking enforcement scans the license plate of each parker to confirm payment was received for the plate parked.
Q: What are your daily parking rates?
A:
The daily parking rates are $7.00 + transaction fee for the first 2 hours, $9.00 for + transaction fee for 2 – 4 hours, and $12.00 + transaction fee for 4 or more hours. Overnight parking is not permitted.
Q: What are the monthly parking rates?
A: Non-Reserved Parking Space (if available): $150.00 + $5.00 per month
Q: When are payments processed each month?
A: Credit/debit card payments are processed on the 1st of every month.
Q. My credit card was declined. What do I do?
A: You will receive an email asking you to repurchase the permit. Parking without a paid permit or paid daily parking will result in a parking violation.
Q: Are handicap-accessible spaces readily available at Clover Parking?
A: They are on a first come, first served basis.
Q: Is handicap accessible parking free?
A: Handicap accessible parking spaces are not free and are charged at the normal posted rates.
Q: What do I do if my vehicle is damaged in the garage and I want to report it?
A: Before you leave the lot, call 866-220-2299 or use the Customer Service and Support form to report the incident so the attendant can take photos of the damage and ask you to complete an Incident Report. A member of the Nexus Claims Department will complete an investigation and email you with questions or findings.