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Frequently Asked Questions


Q: How do I apply for monthly parking?
1. Submit the Parking Application form. The Parking Application requires a $35 non-refundable credit card processing fee (credit card information is not saved). Accounts can usually be set up to start on the 1st or 15th of the month, and the first month’s invoice will be prorated if the account will start on the 15th of the month.
2. You will receive a pop-up message on the website confirming that the application was submitted and the fee of $35 was charged and receive an email receipt for the application fee.
3. You will receive an email from a customer service representative confirming your start date and requesting that you submit an ACH or Debit/Credit Card Payment Form from the website if you did not already submit a payment form so the account can be set up and the payment information can be applied to your account and charged on the next processing date.
4. You will pick up the access card at the garage customer service office. Access cards are not mailed. Take a regular parking ticket to enter the garage in the morning of your first day of monthly parking. Before you leave that evening, stop at the garage customer service office with photo I.D. The representative will take your entry ticket and give you an access card, which you will use to exit the garage and enter the garage from this point forward. You must use this issued monthly parking access card to enter and exit the garage, or otherwise you will pay the posted daily rates to park.

Q: How do I pay for monthly parking?
A: Payments are made through our direct debit payment system by submitting a Debit/Credit Card form (personal or pre-tax commuter credit cards) or ACH payment form from the website. If you are are having payments made by a pre-tax commuter vendor such as WageWorks and Commuter Check, you will apply on the vendor's website and they should supply us with an ACH payment file by the 20th of every month. A Nexus representative will apply the ACH payment to your parking account. Checks of any kind, including bank checks, are not accepted.

Q: Can I use my pass, permit or access card at other Nexus locations?
A: No, the permit/access card can only be used at the location where you applied for monthly parking.

Q: How do I update my email address?
A: Please send an email to r.casey@nexusparkingsystems.com with your full name so we can update your email address.

Q: How do I update my contact information?
A: Please send an email to r.casey@nexusparkingsystems.com with your new contact information.

Q: How do I change my payment information?
1. Visit the Nexus Parking Systems website at www.nexusparkingsystems.com and select your parking location: Station Plaza, Trenton.
2. Select the payment form you would like to update—Checking Payment or Credit/Debit Card Payment—and select Change of Financial Institution or Change of Account Number.
3. Complete and submit the form.  
4. A Nexus representative will apply the new information to your account, which will be processed on the next payment cycle, or if the payment is past due, the representative will process it at that time to pay off the past due balance. You will receive a confirmation email from the Nexus representative as soon as the payment has been processed.

Q: How do I update my vehicle information?
A: To update your vehicle information, please send an email to customerservice@nexusparkingsystems.com and provide the vehicle make/model /color/plate/state of registration and let us know if you want any vehicle removed from your account. A customer service representative will update the information and reply to confirm.

Q: Can I log in and see my account?
A: There is no online account access available to customers at this time. If you have any questions, contact us, add your first and last name and account number (if you have it) and your parking location, and a representative will reply. We will be moving toward customer self-management of accounts in the future. Thanks for your patience.

Q: Whom do I contact about my monthly billing?
A: Send an email to customerservice@nexusparkingsystems.com for review.

Q: What is the garage clearance?
A: The garage clearance is 6'10" above the ground level. If you are unsure and have tested your vehicle height on the plastic PVC pipe hanging at the entrance, it is best to stop by customer service for assistance. If we cannot accommodate your vehicle, you have the option to park at our 152-space pay-by-space lot VIP Park and Lock, which is located at 66 Raoul Wallenberg Ave, Trenton, NJ 0860, adjacent to the Trenton Transit Center. Please note that VIP Park and Lock does not allow overnight parking.

Q: Whom do I contact about a parking violation?
A: Send an email to customerservice@nexusparkingsystems.com for review within 5 days of the violation.

Q: Where is enforcement tab on the website?
A: The website does not currently have the capacity to facilitate payments for enforcement of parking violations. The Demand for Payment can be paid either of two ways:
1. in person at the garage customer service office with the Demand for Payment in your possession, or
2. by placing a personal check or money order in the envelope which is attached to the demand.
The check or money order should be made payable to Nexus Parking Systems. Place first class postage on envelope and put in the mail at your earliest convenience.

Q: What do I do if I lose or cannot find my entry ticket?
A: If you do not find the entry ticket after checking your vehicle when you return to the garage, go to the garage customer service office and tell the attendant or manager you lost your entry ticket. Show the representative your train ticket receipt as proof of entry date into the garage. You will then be given a Lost Ticket Form to complete and will need to provide your photo identification. You will be charged the full daily rate at customer service regardless of what time you entered the garage. If you do not have a train receipt verifying entry time and date, the lost ticket fee for the garage will apply. If the attendant is not in the garage for any reason, please press the call button on the wall to be directed to the attendant’s mobile phone.

Q: What are your daily parking rates?
A: The daily parking rates are $7.00 for up to 2 hours, $10.00 for 2 to 3 hours, $11.00 for 3 to 12 hours, $15.00 for 12 to 18 hours, and $20.00 for 18 to 24 hours. Overnight parking is allowed for up to 21 days maximum. Anything beyond 21 days is considered vehicle storage and is not allowed.

Q: Is the $35.00 account processing fee refundable?
A: The fee is non-refundable. Therefore, before submitting the parking application, please be sure that you will definitely need the parking permit.

Q: What are the monthly parking rates?
You may click here for rates or scroll down.
1. Reserved Parking Space (if available):
These spaces are for your exclusive use only. They are designated on the ground level of the garage. With the rental of this space, you will be issued a 24-hour access card which requires a $35.00 processing fee.
RESERVED MONTHLY COST: $220.00
2. Non-Reserved Parking Space:
These spaces are throughout the various levels of the garage.
You may park in any space other than a reserved or handicapped space. With the rental of this space, you will be issued a 24-hour access card which requires a $35.00 processing fee.
NON-RESERVED MONTHLY COST: $175.00
3. NJ State Employee Reserved Parking Space:
(Eligibility for this space you must present management a copy of your Employee ID and a valid driver’s license)
These spaces are for your exclusive use only. They are designated on the ground level of the garage. With the rental of this space, you will be issued a 24-hour access card which requires a $35.00 processing fee.
NJ EMPLOYEE RESERVED MONTHLY COST: $185.00
4. NJ State Employee Non-Reserved Parking Space:
(Eligibility for this space you must present management a copy of your Employee ID and a valid driver´s license).
These spaces are throughout the various levels of the garage. You may park in any space other than a reserved or handicapped space. With the rental of this space, you will be issued a 24-hour access card which requires a $35.00 processing fee.
NJ EMPLOYEE NON-RESERVED MONTHLY COST: $130.00

Q: When are payments processed each month?
A: Credit card payments are processed on or about the 1st of every month for the current invoice and month of parking; ACH payments submitted via the website and payments submitted from WageWorks and Commuter Check are processed on the 25th of each month but if necessary may be later in the month for the current invoice.

Q. My credit card was declined. What do I do?
Q. What happens if my payment did not go through?

A: If you received an email from your parking location that your credit card was declined, you may submit a Credit/Debit Payment Form from the website at www.nexusparkingsystems.com and the change of credit card will be processed by the parking director. Expiration date changes can only be completed by sending an email to your parking office or customerservice@nexusparkingsystems.com.

Q: I was charged twice for daily parking. What do I do?
A: To have the issue reviewed, please send an email to r.casey@nexusparkingsystems.com and jen.hafner@nexusparkingsystems.com, providing the first 6 and last 4 numbers of the credit card charged and the date and location of the charge.

Q: How long can I leave my vehicle parked in the garage?
A: You can leave your vehicle parked in the garage for a maximum of 21 consecutive days.

Q: Can I leave my vehicle parked longer than 21 days?
A: Anything longer than 21 days is considered vehicle storage and is not allowed, and will be subject to towing expenses paid by customer.

Q: Is it safe to leave my vehicle parked in the garage?
A: Yes! Station Plaza Parking Facility is one of the most secure parking facilities along the northeast corridor. We have on-site personnel 24 hours a day, and have 24-hour CCTV recording to safeguard you and your vehicle. We also provide security personnel around the clock.

Q: What should I do if I lose or cannot find my monthly access card?
A: Send an email to customerservice@nexusparkingsystems.com and request a new access card. Please note there is a $25 replacement access card fee.

Q: What do I do if I forget my monthly access card?
A: When entering the garage, you are required to take a ticket and pay the daily fee when exiting. Your entry ticket cannot be validated by a customer service representative.

Q: How do I cancel my monthly account?
1. Customers seeking to cancel their monthly parking account must submit a Cancellation form on this website by the 15th of their last month of parking. They will receive an email confirmation from Customer Service within 3 business days. If the confirmation email is not received, the customer must follow up by calling 866-220-2299 or sending an email to customerservice@nexusparkingsystems.com. If payment is made by a commuter vendor such as Wageworks or Commutercheck, customer must also terminate payments with the provider.
2. Discard access card on last day of use. It no longer needs to be returned. Nexus Parking Systems does not refund payments once the payment has been processed, including commuter benefit programs. Return receipts are available at the customer service office.

Q: I want to put my account on hold.
A: Unfortunately, parking accounts cannot be placed on hold for any reason, only canceled. If you need to submit a cancellation form from the website, please submit the form by the 15th of the canceling month. You will receive a confirmation email and must return the access card/hang tag permit to the garage customer service office by the termination date, which is the last day of the paid month.

Q: What options do I have if daily parking is not available at Station Plaza Garage?
A: The parking garage does fill up on some days, but we do have additional daily parking on the outside surface lot. In the event there is no parking, there is daily and overnight parking availability at our Trenton Park and Ride Garage located at 458 Greenwood Avenue (entrance on Walnut Avenue), behind the Trenton Transit Center.

Q: How close to the station is the parking garage?
A: We are located across the street and in front of the Trenton Transit Center building, so anywhere in the garage is within a very short walking distance.

Q: Where can I find the train schedules?
A: You may find train schedules and station information for New Jersey Transit and Amtrak using the following information. For New Jersey Transit schedules and information, visit www.njtransit.com or call 1-973-275-5555. For Amtrack schedules and information, visit www.amtrak.com or by calling 1-800-872-7245.

Q: Are handicap-accessible spaces readily available at Station Plaza Garage?
A: They are on a first come, first served basis.

Q: Is handicap accessible parking free?
A: Handicap accessible parking spaces are not free and are charged at the normal posted rates.

Q: Are reserved spaces available on the ground level?
A: Email customer service at customerservice@nexusparkingsystems.com to inquire if there are any reserved spaces available before submitting the parking application.

Q: What do I do if my vehicle is damaged in the garage and I want to report it?
A: Before you leave the garage, stop by the garage customer service office and report the incident so the attendant can take photos of the damage and ask you to complete an Incident Report. A member of the Nexus Claims Department will complete an investigation and email you with questions or findings within 5 business days.

Q: What do I do if I was charged incorrectly for daily or monthly parking?
A: Send an email to customerservice@nexusparkingsystems.com and provide detail so the issue can be reviewed.

Q: What do I do if I was double charged?
A: To have the issue reviewed, please send an email to r.casey@nexusparkingsystems.com and jen.hafner@nexusparkingsystems.com, providing the first 6 and last 4 numbers of the credit card charged and the date and location of the charge.

Q: I was double charged and I am a monthly customer. What do I do?
A: Please send an email to your parking location or customerservice@nexusparkingsystems.com about the issue for our review.

Q: Will I be charged a late fee if my payment does not process on time?
A: Yes, Nexus processes a $35 late fee if the ACH payment is returned from the bank or the credit card declines.

Q: Is there a fee if my ACH payment is returned from the bank?
A: Yes, Nexus charges a $25 return fee if the ACH payment is returned from the bank as well as $35 late fee payment.


Q: How do I apply for monthly parking?
1. Submit the Parking Application form. The Parking Application requires a $35 non-refundable credit card processing fee (credit card information is not saved). Accounts can usually be set up to start on the 1st or 15th of the month, and the first month’s invoice will be prorated if the account will start on the 15th of the month.
2. You will receive a pop-up message on the website confirming that the application was submitted and the fee of $35 was charged and receive an email receipt for the application fee.
3. You will receive an email from a customer service representative confirming your start date and requesting that you submit an ACH or Debit/Credit Card Payment Form from the website if you did not already submit a payment form so the account can be set up and the payment information can be applied to your account and charged on the next processing date.
4. You will pick up the access card at the garage customer service office. Access cards are not mailed. Take a regular parking ticket to enter the garage in the morning of your first day of monthly parking. Before you leave that evening, stop at the garage customer service office with photo I.D. The representative will take your entry ticket and give you an access card, which you will use to exit the garage and enter the garage from this point forward. You must use this issued monthly parking access card to enter and exit the garage, or otherwise you will pay the posted daily rates to park.

Q: How do I pay for monthly parking?
A: Payments are made through our direct debit payment system by submitting a Debit/Credit Card form (personal or pre-tax commuter credit cards) or ACH payment form from the website. If you are are having payments made by a pre-tax commuter vendor such as WageWorks and Commuter Check, you will apply on the vendor's website and they should supply us with an ACH payment file by the 20th of every month. A Nexus representative will apply the ACH payment to your parking account. Checks of any kind, including bank checks, are not accepted.

Q: Can I use my pass, permit or access card at other Nexus locations?
A: No, the permit/access card can only be used at the location where you applied for monthly parking.

Q: How do I update my email address?
A: Please send an email to r.casey@nexusparkingsystems.com with your full name so we can update your email address.

Q: How do I update my contact information?
A: Please send an email to r.casey@nexusparkingsystems.com with your new contact information.

Q: How do I change my payment information?
1. Visit the Nexus Parking Systems website at www.nexusparkingsystems.com and select your parking location: Trenton Park and Ride, Trenton.
2. Select the payment form you would like to update—Checking Payment or Credit/Debit Card Payment—and select Change of Financial Institution or Change of Account Number.
3. Complete and submit the form.
4. A Nexus representative will apply the new information to your account, which will be processed on the next payment cycle, or if the payment is past due, the representative will process it at that time to pay off the past due balance. You will receive a confirmation email from the Nexus representative as soon as the payment has been processed.

Q: How do I update my vehicle information?
A: To update your vehicle information, please send an email to customerservice@nexusparkingsystems.com and provide the vehicle make/model/color/plate/state of registration and let us know if you want any vehicle removed from your account. A customer service representative will update the information and reply to confirm.

Q: Can I log in and see my account?
A: There is no online account access available to customers at this time. If you have any questions, contact us, add your first and last name and account number (if you have it) and your parking location, and a representative will reply. We will be moving toward customer self-management of accounts in the future. Thanks for your patience.

Q: Whom do I contact about my monthly billing?
A: Send an email to customerservice@nexusparkingsystems.com for review.

Q: What is the garage clearance?
A: The garage clearance is 6'10" above the ground level. If you are unsure and have tested your vehicle height on the plastic PVC pipe hanging at the entrance, it is best to stop by customer service for assistance. If we cannot accommodate your vehicle, you have the option to park at our 152-space pay-by-space lot VIP Park and Lock, which is located at 66 Raoul Wallenberg Ave, Trenton, NJ 0860, adjacent to the Trenton Transit Center. Please note that VIP Park and Lock does not allow overnight parking.

Q: Whom do I contact about a parking violation?
A: Send an email to customerservice@nexusparkingsystems.com for review within 5 days of the violation.

Q: Where is the enforcement tab on the website?
A: The website does not currently have the capacity to facilitate payments for enforcement of parking violations. The Demand for Payment can be paid either of two ways:
1. in person at the garage customer service office with the Demand for Payment in your possession, or
2. by placing a personal check or money order in the envelope which is attached to the demand.
The check or money order should be made payable to Nexus Parking Systems. Place first class postage on envelope and put in the mail at your earliest convenience.

Q: What do I do if I lose or cannot find my entry ticket?
A: If you do not find the entry ticket after checking your vehicle when you return to the garage, go to the garage customer service office and tell the attendant or manager you lost your entry ticket. Show the representative your train ticket receipt as proof of entry date into the garage. You will then be given a Lost Ticket Form to complete and will need to provide your photo identification. You will be charged the full daily rate at customer service regardless of what time you entered the garage. If you do not have a train receipt verifying entry time and date, the lost ticket fee for the garage will apply. If the attendant is not in the garage for any reason, please press the call button on the wall to be directed to the attendant’s mobile phone.

Q: What are your daily parking rates?
A: The daily parking rates are $7.00 for up to 2 hours, $10 for 2 to 3 hours, $11.00 for 3 to 12 hours, $15.00 for 12 to 18 hours, and $20.00 for 18 to 24 hours. Overnight parking is allowed for up to 21 days maximum. Anything beyond 21 days is considered vehicle storage and is not allowed.

Q: Is the $35.00 account processing fee refundable?
A: The fee is non-refundable. Therefore, before submitting the parking application, please be sure that you will definitely need the parking permit.

Q: What are the monthly parking rates?
You may click here for rates or scroll down.
1. Reserved Parking Space (if available).
These spaces are for your exclusive use only. They are designated on the ground level of the garage. With the rental of this space, you will be issued a 24-hour access card which requires a $35.00 processing fee.
RESERVED MONTHLY COST: $220.00
2. Non-Reserved Parking Space:
These spaces are throughout the various levels of the garage. You may park in any space other than a reserved or handicapped space. With the rental of this space, you will be issued a 24-hour access card which requires a $35.00 processing fee.
NON-RESERVED MONTHLY COST: $175.00
3. Commuter Non-Reserved Parking Space (limited number of spaces available):
Commuter parking is only available for Weekly or Monthly Rail Customers on NJ TRANSIT, AMTRAK, and SEPTA. Commuters must show valid weekly or monthly pass each month. Spaces are available throughout the various levels of the garage. You may park in any space other than a reserved or handicapped space. With the rental of this space, you will be issued a 24-hour access card which requires a $35.00 processing fee.
COMMUTER MONTHLY COST: $115.00

Q: When are payments processed each month?
A: Credit card payments are processed on or about the 1st of every month for the current invoice and month of parking; ACH payments submitted via the website and payments submitted from WageWorks and Commuter Check are processed on the 25th of each month but if necessary may be later in the month for the current invoice.

Q. My credit card was declined. What do I do?
Q. What happens if my payment did not go through?

A: If you received an email from your parking location that your credit card was declined, you may submit a Credit/Debit Payment Form from the website at www.nexusparkingsystems.com and the change of credit card will be processed by the parking director. Expiration date changes can only be completed by sending an email to your parking office or customerservice@nexusparkingsystems.com.

Q: I was charged twice for daily parking. What do I do?
A: To have the issue reviewed, please send an email to r.casey@nexusparkingsystems.com and jen.hafner@nexusparkingsystems.com, providing the first 6 and last 4 numbers of the credit card charged and the date and location of the charge.

Q: How long can I leave my vehicle parked in the garage?
A: You can leave your vehicle parked in the garage for a maximum of 21 consecutive days.

Q: Can I leave my vehicle parked longer than 21 days?
A: Anything longer than 21 days is considered vehicle storage and is not allowed, and will be subject to towing expenses paid by customer.

Q: Is it safe to leave my vehicle parked in the garage?
A: Yes! Trenton Park and Ride is one of the most secure parking facilities along the northeast corridor. We have on-site personnel 24 hours a day, and have 24-hour CCTV recording to safeguard you and your vehicle. We also provide security personnel around the clock.

Q: What should I do if I lose or cannot find my monthly access card?
A: Send an email to customerservice@nexusparkingsystems.com and request a new access card. Please note there is a $25 replacement access card fee.

Q: What do I do if I forget my monthly access card?
A: When entering the garage, you are required to take a ticket and pay the daily fee when exiting. Your entry ticket cannot be validated by a customer service representative.

Q: How do I cancel my monthly account?
1. Customers seeking to cancel their monthly parking account must submit a Cancellation form on this website by the 15th of their last month of parking. They will receive an email confirmation from Customer Service within 3 business days. If the confirmation email is not received, the customer must follow up by calling 866-220-2299 or sending an email to customerservice@nexusparkingsystems.com If payment is made by a commuter vendor such as Wageworks or Commutercheck, customer must also terminate payments with the provider.
2. Discard access card on last day of use. It no longer needs to be returned. Nexus Parking Systems does not refund payments once the payment has been processed, including commuter benefit programs. Return receipts are available at the customer service office.

Q: I want to put my account on hold.
A: Unfortunately, parking accounts cannot be placed on hold for any reason, only canceled. If you need to submit a cancellation form from the website, please submit the form by the 15th of the canceling month. You will receive a confirmation email and must return the access card/hang tag permit to the garage customer service office by the termination date, which is the last day of the paid month.

Q: What options do I have if daily parking is not available at Trenton Park and Ride?
A: There are always available parking at Trenton Park and Ride.

Q: How close to the station is the parking garage?
A: We are located behind the Trenton Transit Center and a very short walk across Walnut Avenue into the back entrance of the Transit Center.

Q: Where can I find the train schedules?
A: You may find train schedules and station information for New Jersey Transit and Amtrak using the following information. For New Jersey Transit schedules and information, visit www.njtransit.com or call 1-973-275-5555. For Amtrack schedules and information, visit www.amtrak.com or by calling 1-800-872-7245.

Q: Are handicap-accessible spaces readily available at Trenton Park and Ride?
A: They are on a first come, first served basis.

Q. Is handicap accessible parking free?
A: Handicap accessible parking spaces are not free and are charged at the normal posted rates.

Q: Are reserved spaces available on the ground level?
A: customerservice@nexusparkingsystems.com to inquire if there are any reserved spaces available before submitting the parking application.

Q: What do I do if my vehicle is damaged in the garage and I want to report it?
A: Before you leave the garage, stop by the garage customer service office and report the incident so the attendant can take photos of the damage and ask you to complete an Incident Report. A member of the Nexus Claims Department will complete an investigation and email you with questions or findings within 5 business days.

Q: What do I do if I was charged incorrectly for daily or monthly parking?
A: Send an email to customerservice@nexusparkingsystems.com and provide detail so the issue can be reviewed.

Q: What do I do if I was double charged?
A: To have the issue reviewed, please send an email to r.casey@nexusparkingsystems.com and jen.hafner@nexusparkingsystems.com, providing the first 6 and last 4 numbers of the credit card charged and the date and location of the charge.

Q: I was double charged and I am a monthly customer. What do I do?
A: Please send an email to your parking location or customerservice@nexusparkingsystems.com about the issue for our review.

Q: Will I be charged a late fee if my payment does not process on time?
A: Yes, Nexus processes a $35 late fee if the ACH payment is returned from the bank or the credit card declines.

Q: Is there a fee if my ACH payment is returned from the bank?
A: Yes, Nexus charges a $25 return fee if the ACH payment is returned from the bank as well as $35 late fee payment.


Q: What is the garage clearance?
A: This is a surface lot, not a garage.

Q: Whom do I contact about a parking violation?
A: Send an email to customerservice@nexusparkingsystems.com for review within 5 days of the violation.

Q: Where is enforcement tab on the website?
A:
The website does not currently have the capacity to facilitate payments for enforcement of parking violations. The Demand for Payment can be paid either of two ways:
1. in person at the garage customer service office with the Demand for Payment in your possession, or
2. by placing a personal check or money order in the envelope which is attached to the demand.
The check or money order should be made payable to Nexus Parking Systems. Place first class postage on envelope and put in the mail at your earliest convenience.

Q: What are your daily parking rates?
A: The daily parking rate is $16.00 from 6 a.m. to 11:59 p.m., Monday through Sunday. Overnight parking is not permitted. In an emergency, stay can be extended after 3 p.m. to 5:59 a.m. the morning after for an additional $10.00, and $16 for the next day from 6:00 a.m. to 11:59 p.m. Extend your stay by phone by calling 877-727-5304, or at ParkMobile.com using zone 531 and your 7000 space number. A license plate is needed for ParkMobile account set up.

More information can be found here: https://www.nexusparkingsystems.com/vip-rates.html.

Q: What are the monthly parking rates?
A: VIP Park and Lock is a daily parking lot and does not offer monthly parking.

Q: I was charged twice for daily parking. What do I do?
A: To have the issue reviewed, please send an email to r.casey@nexusparkingsystems.com and jen.hafner@nexusparkingsystems.com, providing the first 6 and last 4 numbers of the credit card charged and the date and location of the charge.

Q: How long can I leave my vehicle parked?
A: VIP offers daily parking only. In an emergency you can extend your stay at ParkMobile.com for up to 7 days.

Q: Can I leave my vehicle parked longer?
A: Anything longer than 21 days is considered vehicle storage and is not allowed, and will be subject to towing expenses paid by customer.

Q: Is it safe to leave my vehicle parked in the lot?
A: The area is monitored by 24-hour CCTV.

Q: What options do I have if daily parking is not available at Station Plaza Garage?
A: There is normally parking available at VIP Park and Lock. If VIP Park and Lock is full, you may try the Trenton Park and Ride garage located at 458 Greenwood Ave. (entrance on Walnut Ave.), behind the Trenton Transit Center: https://www.nexusparkingsystems.com/trenton-directions.html

Q: How close to the station is the parking garage?
A: The station is across the street and a short walk.

Q: Where can I find the train schedules?
A: You may find train schedules and station information for New Jersey Transit and Amtrak using the following information. For New Jersey Transit schedules and information, visit www.njtransit.com or call 1-973-275-5555. For Amtrack schedules and information, visit www.amtrak.com or by calling 1-800-872-7245.

Q: Are handicap-accessible spaces readily available at VIP Park and Lock?
A: They are on a first come, first served basis.

Q: Is handicap accessible parking free?
A: Handicap accessible parking spaces are not free and are charged at the normal posted rates.

Q: Are reserved spaces available on the ground level?
A: This facility does not have reserved parking.

Q: What do I do if my vehicle is damaged in the garage and I want to report it?
A: Before you leave the lot, call 609-599-9614 to report the incident so the attendant can take photos of the damage and ask you to complete and Incident Report. A member of the Nexus Claims Department will complete an investigation and email you with questions or findings within 5 business days.

Q: What do I do if I was charged incorrectly for daily or monthly parking?
A: Send an email to customerservice@nexusparkingsystems.com and provide detail so the issue can be reviewed.

Q: What do I do if I was double charged?
A: To have the issue reviewed, please send an email to r.casey@nexusparkingsystems.com and jen.hafner@nexusparkingsystems.com, providing the first 6 and last 4 numbers of the credit card charged and the date and location of the charge.


Q: How do I apply for monthly parking?
1. Submit the Parking Application form. The Parking Application requires a $35 non-refundable credit card processing fee (credit card information is not saved). Accounts can usually be set up to start on the 1st or 15th of the month, and the first month’s invoice will be prorated if the account will start on the 15th of the month.
2. You will receive a pop-up message on the website confirming that the application was submitted and the fee of $35 was charged and receieve an email receipt for the application fee.
3. You will receive an email from a customer service representative confirming your start date and requesting that you submit an ACH or Debit/Credit Card Payment Form from the website if you did not already submit a payment form so the account can be set up and the payment information can be applied to your account and charged on the next processing date.
4. You will pick up the access card at the garage customer service office. Access cards are not mailed. Take a regular parking ticket to enter the garage in the morning of your first day of monthly parking. Before you leave that evening, stop at the garage customer service office with photo I.D. The representative will take your entry ticket and give you an access card, which you will use to exit the garage and enter the garage from this point forward. You must use this issued monthly parking access card to enter and exit the garage, or otherwise you will pay the posted daily rates to park.
5. Hang-tag permit customers must submit the Hang-tag permit Registration Form from the website and will receive an email when a hang-tag permit is available to be picked up at the customer service office. Future hang-tag permits are sent by USPS mail.

Q: How do I pay for monthly parking?
A: Payments are made through our direct debit payment system by submitting a Debit/Credit Card form (personal or pre-tax commuter credit cards) or ACH payment form from the website. If you are are having payments made by a pre-tax commuter vendor such as WageWorks and Commuter Check, you will apply on the vendor's website and they should supply us with an ACH payment file by the 20th of every month. A Nexus representative will apply the ACH payment to your parking account. Checks of any kind, including bank checks, are not accepted.

Q: Can I use my pass, permit or access card at other Nexus locations?
A: No, the permit/access card can only be used at the location where you applied for monthly parking.

Q: How do I update my email address?
A: Please send an email to r.casey@nexusparkingsystems.com with your full name so we can update your email address.

Q: How do I update my contact information?
A: Please send an email to r.casey@nexusparkingsystems.com with your new contact information.

Q: How do I change my payment information?
1. Visit the Nexus Parking Systems website at www.nexusparkingsystems.com and select your parking location: Hamilton Station Park and Ride, Hamilton.
2. Select the payment form you would like to update—Checking Payment or Credit/Debit Card Payment—and select Change of Financial Institution or Change of Account Number.
3. Complete and submit the form.
4. A Nexus representative will apply the new information to your account, which will be processed on the next payment cycle, or if the payment is past due, the representative will process it at that time to pay off the past due balance. You will receive a confirmation email from the Nexus representative as soon as the payment has been processed.

Q. How do I update my vehicle information?
To update your vehicle information, please send an email to customerservice@nexusparkingsystems.com and provide the vehicle make/model/color/plate/state of registration and let us know if you want any vehicle removed from your account. A customer service representative will update the information and reply to confirm.

Q: Can I log in and see my account?
There is no online account access available to customers at this time. If you have any questions, contact us, add your first and last name and account number (if you have it) and your parking location, and a representative will reply. We will be moving toward customer self-management of accounts in the future. Thanks for your patience.

Q: Whom do I contact about my monthly billing?
A: Send an email to customerservice@nexusparkingsystems.com for review.

Q: What is the garage clearance?
A: The garage clearance is 7’2” above the ground level. If you are unsure and have tested your vehicle height on the plastic PVC pipe hanging at the garage entrance, It is best to stop by customer service located inside the rear of the garage or call them for assistance 609-689-9350. We may be able to accomodate your vehicle in the oversized vehicle parking in reserved spaces 77 – 84 and higher on the ground level of the garage.

Q: Whom do I contact about a parking violation?
A: Send an email to customerservice@nexusparkingsystems.com for review within 5 days of the violation.

Q: Where is enforcement tab on the website?
A:
The website does not currently have the capacity to facilitate payments for enforcement of parking violations. The Demand for Payment can be paid either of two ways:
1. in person at the garage customer service office with the Demand for Payment in your possession, or
2. by placing a personal check or money order in the envelope which is attached to the demand.
The check or money order should be made payable to Nexus Parking Systems. Place first class postage on envelope and put in the mail at your earliest convenience.

Q: What do I do if I lose or cannot find my entry ticket?
A: If you do not find the entry ticket after checking your vehicle when you return to the garage, go to the garage customer service office and tell the attendant or manager you lost your entry ticket. Show the representative your train ticket receipt as proof of entry date into the garage. You will then be given a Lost Ticket Form to complete and will need to provide your photo identification. You will be charged the full daily rate at customer service regardless of what time you entered the garage. If you do not have a train receipt verifying entry time and date, the lost ticket fee for the garage will apply. If the attendant is not in the garage for any reason, please press the call button on the wall to be directed to the attendant’s mobile phone.

Q: What are your daily parking rates?
A: The daily parking rates are $4.00 for the first 2 hours, $5.00 for 2 to 3 hours, $8.00 for 3-18 hours, $12.00 for 18 to 24 hours. We offer a commuter prepay special (3 a.m. to 10 a.m. Mon – Sun) of $8.00 and the prepay option must be selected in person at the pay on foot pay station using the entry ticket between those times valid for up to 18 hours of parking. Overnight parking is allowed up to 21 days maximum. Anything beyond 21 days is considered vehicle storage and is not allowed.

Q: Is the $35.00 account processing fee refundable?
A: The fee is non-refundable. Therefore, before submitting the parking application, please be sure that you will definitely need the parking permit.

Q: What are the monthly parking rates?
You may click here for rates or scroll down.
1. Reserved Parking Space: (not available)
With the rental of this space, you will be issued a 24-hour access card which requires a $35.00 processing fee.
GROUND FLOOR RESERVED MONTHLY COST: $165.00
2. Non-Reserved Parking Space:
With the rental of this space, you will be issued a 24-hour access card which requires a $35.00 processing fee.
NON-RESERVED MONTHLY COST: $115.00
Outside permits are included in the rate. Must complete hang tag permit registration form from the website.

Q: When are payments processed each month?
A: Credit card payments are processed on or about the 1st of every month for the current invoice and month of parking; ACH payments submitted via the website and payments submitted from WageWorks and Commuter Check are processed on the 25th of each month but if necessary may be later in the month for the current invoice.

Q. My credit card was declined. What do I do?
Q. What happens if my payment did not go through?

A: If you received an email from your parking location that your credit card was declined, you may submit a Credit/Debit Payment Form from the website at www.nexusparkingsystems.com and the change of credit card will be processed by the parking director. Expiration date changes can only be completed by sending an email to your parking office or customerservice@nexusparkingsystems.com.

Q: I was charged twice for daily parking. What do I do?
A: To have the issue reviewed, please send an email to r.casey@nexusparkingsystems.com and jen.hafner@nexusparkingsystems.com, providing the first 6 and last 4 numbers of the credit card charged and the date and location of the charge.

Q: How long can I leave my vehicle parked in the garage?
A: You can leave your vehicle parked in the garage for a maximum of 21 consecutive days.

Q: Can I leave my vehicle parked longer than 21 days?
A: Anything longer than 21 days is considered vehicle storage and is not allowed, and will be subject to towing expenses paid by customer.

Q: Is it safe to leave my vehicle parked in the garage?
A: Yes! Hamilton Station Park and Ride is one of the most secure parking facilities along the northeast corridor. We have on-site personnel 24 hours a day and have 24-hour CCTV recording to safeguard you and your vehicle.

Q: What should I do if I lose or cannot find my monthly access card?
A: Send an email to customerservice@nexusparkingsystems.com and request a new access card. Please note there is a $25 replacement access card fee.

Q: What do I do if I forget my monthly access card?
A: When entering the garage, you are required to take a ticket and pay the daily fee when exiting. Your entry ticket cannot be validated by a customer service representative.

Q: How do I cancel my monthly account?
1. Customers seeking to cancel their monthly parking account must submit a Cancellation form on this website by the 15th of their last month of parking. They will receive an email confirmation from Customer Service within 3 business days. If the confirmation email is not received, the customer must follow up by calling 866-220-2299 or sending an email to customerservice@nexusparkingsystems.com If payment is made by a commuter vendor such as Wageworks or Commutercheck, customer must also terminate payments with the provider.
2. Discard access card and Hang-tag permit on last day of use. It no longer needs to be returned. Nexus Parking Systems does not refund payments once the payment has been processed, including commuter benefit programs. Return receipts are available at the customer service office.

Q: I want to put my account on hold.
A: Unfortunately, parking accounts cannot be placed on hold for any reason, only canceled. If you need to submit a cancellation form from the website, please submit the form by the 15th of the canceling month. You will receive a confirmation email and must return the access card/hang tag permit to the garage customer service office by the termination date, which is the last day of the paid month.

Q: What options do I have if daily parking is not available at Hamilton Station Park and Ride?
A: The management does it best to fill every outside and garage space, though the parking garage does fill up on some days and you should contact customer service for parking assistance 609-689-9350.

Q: How close to the station is the parking garage?
A: We are located in the same facility as the NJ TRANSIT station building, so anywhere in the garages is within a very short walking distance.

Q: Where can I find the train schedules?
A: You may find train schedules and station information for New Jersey Transit and Amtrak using the following information. For New Jersey Transit schedules and information, visit www.njtransit.com or call 1-973-275-5555. For Amtrack schedules and information, visit www.amtrak.com or by calling 1-800-872-7245.

Q: Are handicap-accessible spaces readily available at Hamilton Station Park and Ride?
A: There are 44 total handicap accessible spaces here at Hamilton Station Park and Ride. Check with the customer service office on the day you are coming in to inquire.

Q: Is handicap accessible parking free?
A: Handicap accessible parking spaces are not free and are charged at the normal posted rates.

Q: Are reserved spaces available on the ground level?
A: There is no reserved parking available.

Q: What do I do if my vehicle is damaged in the garage and I want to report it?
A: Before you leave the garage, stop by the garage customer service office and report the incident so the attendant can take photos of the damage and ask you to complete an Incident Report. A member of the Nexus Claims Department will complete an investigation and email you with questions or findings within 5 business days.

Q: What do I do if I was charged incorrectly for daily or monthly parking?
A: Send an email to customerservice@nexusparkingsystems.com and provide detail so the issue can be reviewed.

Q: What do I do if I was double charged?
A: To have the issue reviewed, please send an email to r.casey@nexusparkingsystems.com and jen.hafner@nexusparkingsystems.com, providing the first 6 and last 4 numbers of the credit card charged and the date and location of the charge.

Q: I was double charged and I am a monthly customer. What do I do?
A: Please send an email to your parking location or customerservice@nexusparkingsystems.com about the issue for our review.

Q: Will I be charged a late fee if my payment does not process on time?
A: Yes, Nexus processes a $35 late fee if the ACH payment is returned from the bank or the credit card declines.

Q: Is there a fee if my ACH payment is returned from the bank?
A: Yes, Nexus charges a $25 return fee if the ACH payment is returned from the bank as well as $35 late fee payment.

Q: What is the prepay special option at Hamilton Station Park & Ride?
PREPAY SPECIAL
(3 a.m. to 10 a.m., Monday to Sunday): $8.00
The prepay option cannot be used ahead of time or before driving into the Hamilton parking garage.
Prepay Special Instructions:
1. Take ticket to enter garage.
2. Immediately take the ticket to any pay station in lobby near elevators.
3. Press PRE-PAY button anytime between 3 a.m. – 10 a.m.
4. Insert Ticket. Pay with credit card or cash.
5. Push receipt button for receipt.
6. Take “Paid Ticket” with you to insert at exit station when leaving.
The prepay option ticket provides 18 hours to exit the garage. Do not use if you are planning to park longer than 18 hours, as daily fees would then apply.


Q: Can I use my Hang-tag permit at other Nexus locations?
A: No, the permit can only be used at the location where you applied for monthly parking.

Q: Whom do I contact about my monthly billing?
A: Send an email to customerservice@nexusparkingsystems.com for review.

Q: What is the garage clearance?
A: This is a surface lot, not a garage.

Q: Where is enforcement tab on the website?
A: The website does not currently have the capacity to facilitate payments for enforcement of parking violations. The Demand for Payment can be paid either of two ways:
1. in person at the garage customer service office with the Demand for Payment in your possession, or
2. by placing a personal check or money order in the envelope which is attached to the demand.
The check or money order should be made payable to Nexus Parking Systems. Place first class postage on envelope and put in the mail at your earliest convenience.

Q: What do I do if I lose or cannot find my daily ticket?
A: Visit customer service, located in the garage.

Q: What are your daily parking rates?
A: The daily rates are paid to attendant: $8.00 cash on daily lots in front of D, E, or Gravel Lot F from 6:00 a.m. to 11:59 p.m. Overnight or weekend parking is not permitted.

Q: What do I do if I was double charged?
A: To have the issue reviewed, please send an email to r.casey@nexusparkingsystems.com and jen.hafner@nexusparkingsystems.com, providing the first 6 and last 4 numbers of the credit card charged and the date and location of the charge.

Q: How long can I leave my vehicle parked?
A: You can leave your vehicle parked on the daily lot once payment is made for the day until midnight. There is no overnight parking. Monthly hang tag parkers displaying a paid and current hang tag can park overnight up to 21 days.

Q: Can I leave my vehicle parked longer?
A: Parking is Monday to Friday only. Violators subject to towing and expenses paid by customer.

Q: Is it safe to leave my vehicle parked in the lot?
A: The area is monitored by 24-hour CCTV.

Q: What should I do if I lose or cannot find my monthly hang-tag permit?
A: Send an email to customerservice@nexusparkingsystems.com and request a replacement hang tag permit and to discuss the cost which may be one month of parking.

Q: What do I do if I forget my permit?
A: Take a ticket to park in the garage and pay the daily parking fee. Do not park on the overflow lot as your vehicle will be ticketed and booted.

Q: How do I cancel my monthly Hang-tag Permit account?
A: 1. Customers seeking to cancel their monthly parking account must submit a Cancellation form on this website by the 15th of their last month of parking. They will receieve an email confirmation from Customer Service within 3 business days. If the confirmation email is not received, the customer must follow up by calling 866-220-2299 or send an email to customerservice@nexusparkingsystems.com. If payment is made by a commuter vendor such as Wageworks or Commutercheck, customer must also terminate payments with the provider.

2. Discard access card and Hang-tag permit on last day of use. It no longer needs to be returned. Nexus Parking Systems does not refund payments once the payment has been processed, including commuter benefit programs. Return receipts are available at the customer service office.

Q: What options do I have if daily parking is not available at Hamilton Station Park and Ride Garage?
A: The management does it best to fill every outside and garage space, though the parking garage does fill up on some days, in which case you should contact customer service for parking assistance at 609-689-9350.

Q: How close to the station is the parking garage?
A: We are located in the same surface lot as the NJ TRANSIT station building. The train is a short walking distance.

Q: Where can I find the train schedules?
A: You may find train schedules and station information for New Jersey Transit and Amtrak using the following information. For New Jersey Transit schedules and information, visit www.njtransit.com or call 1-973-275-5555. For Amtrack schedules and information, visit www.amtrak.com or by calling 1-800-872-7245.

Q: Are handicap accessible spaces readily available at the Hamilton Station Park and Ride overflow lots?
A: They are on a first come, first served basis.

Q: Is handicap accessible parking free?
A: Handicap accessible parking spaces are not free and are charged at the normal posted rates.

Q: What do I do if my vehicle is damaged in the lot and I want to report it?
A:
Before you leave the lot, call customer service at 609-689-9350 to report the incident so the attendant can take photos of the damage. You will also complete an Incident Report. A member of the Nexus Claims Department will complete an investigation and email you with questions or findings within 5 business days.

Q: What do I do if I was charged incorrectly for daily or monthly parking?
A: Send an email to customerservice@nexusparkingsystems.com and provide detail so the issue can be reviewed.

Q: What do I do if I was double charged?
A: To have the issue reviewed, please send an email to r.casey@nexusparkingsystems.com and jen.hafner@nexusparkingsystems.com, providing the first 6 and last 4 numbers of the credit card charged and the date and location of the charge.


Q: How do I apply for monthly parking?
1. Submit the Parking Application form. The Parking Application requires a $35 non-refundable credit card processing fee (credit card information is not saved). Accounts can usually be set up to start on the 1st or 15th of the month, and the first month’s invoice will be prorated if the account will start on the 15th of the month.
2. You will receive a pop-up message on the website confirming that the application was submitted and the fee of $35 was charged and receieve an email receipt for the application fee.
3. You will receive an email from a customer service representative confirming your start date and requesting that you submit an ACH or Debit/Credit Card Payment Form from the website if you did not already submit a payment form so the account can be set up and the payment information can be applied to your account and charged on the next processing date.
4. You will pick up the access card at the garage customer service office. Access cards are not mailed. Take a regular parking ticket to enter the garage in the morning of your first day of monthly parking. Before you leave that evening, stop at the garage customer service office with photo I.D. The representative will take your entry ticket and give you an access card, which you will use to exit the garage and enter the garage from this point forward. You must use this issued monthly parking access card to enter and exit the garage, or otherwise you will pay the posted daily rates to park.

Q: How do I pay for monthly parking?
A: Payments are made through our direct debit payment system by submitting a Debit/Credit Card form (personal or pre-tax commuter credit cards) or ACH payment form from the website. If you are are having payments made by a pre-tax commuter vendor such as WageWorks and Commuter Check, you will apply on the vendor's website and they should supply us with an ACH payment file by the 20th of every month. A Nexus representative will apply the ACH payment to your parking account. Checks of any kind, including bank checks, are not accepted.

Q: Can I use my pass, permit or access card at other Nexus locations?
A: No, the permit/access card can only be used at the location where you applied for monthly parking.

Q: How do I update my email address?
A: Please send an email to r.casey@nexusparkingsystems.com with your full name so we can update your email address.

Q: How do I update my contact information?
A: Please send an email to r.casey@nexusparkingsystems.com with your new contact information.

Q: How do I change my payment information?
1. Visit the Nexus Parking Systems website at www.nexusparkingsystems.com and select your parking location: Metropark Parking Facility, Iselin.
2. Select the payment form you would like to update—Checking Payment or Credit/Debit Card Payment—and select Change of Financial Institution or Change of Account Number.
3. Complete and submit the form.
4. A Nexus representative will apply the new information to your account, which will be processed on the next payment cycle, or if the payment is past due, the representative will process it at that time to pay off the past due balance. You will receive a confirmation email from the Nexus representative as soon as the payment has been processed.

Q. How do I update my vehicle information?
To update your vehicle information, please send an email to customerservice@nexusparkingsystems.com and provide the vehicle make/model/color/plate/state of registration and let us know if you want any vehicle removed from your account. A customer service representative will update the information and reply to confirm.

Q: Can I log in and see my account?
There is no online account access available to customers at this time. If you have any questions, contact us, add your first and last name and account number (if you have it) and your parking location, and a representative will reply. We will be moving toward customer self-management of accounts in the future. Thanks for your patience.

Q: Whom do I contact about my monthly billing?
A: Send an email to customerservice@nexusparkingsystems.com for review.

Q: What is the garage clearance?
A: The garage clearance is 6’11” above the ground level. See customer service if your vehicle will not fit in the garage. They may direct you to park on the Wood Avenue Overflow Lot if it is opened.

Q: Whom do I contact about a parking violation?
A: Send an email to customerservice@nexusparkingsystems.com for review within 5 days of the violation.

Q: Where is enforcement tab on the website?
A:
The website does not currently have the capacity to facilitate payments for enforcement of parking violations. The Demand for Payment can be paid either of two ways:
1. in person at the garage customer service office with the Demand for Payment in your possession, or
2. by placing a personal check or money order in the envelope which is attached to the demand.
The check or money order should be made payable to Nexus Parking Systems. Place first class postage on envelope and put in the mail at your earliest convenience.

Q: What do I do if I lose or cannot find my entry ticket?
A: If you do not find the entry ticket after checking your vehicle when you return to the garage, go to the garage customer service office and tell the attendant or manager you lost your entry ticket. Show the representative your train ticket receipt as proof of entry date into the garage. You will then be given a Lost Ticket Form to complete and will need to provide your photo identification. You will be charged the full daily rate at customer service regardless of what time you entered the garage. If you do not have a train receipt verifying entry time and date, the lost ticket fee for the garage will apply. If the attendant is not in the garage for any reason, please press the call button on the wall to be directed to the attendant’s mobile phone.

Q: What are your daily parking rates?
A: The daily parking rates are $7.00 for up to 16 hours, $9.00 for 16 — 20 hours, and $12.00 for 20 — 24 hours. Overnight parking is allowed for up to 21 days maximum. Anything beyond 21 days is considered vehicle storage and is not allowed.

Q: Is the $35.00 account processing fee refundable?
A: The fee is non-refundable. Therefore, before submitting the parking application, please be sure that you will definitely need the parking permit.

Q: What are the monthly parking rates?
You may click here for rates or scroll down.
A: MONTHLY PARKING ALTERNATIVES
1. Reserved Parking Space: (not available)
With the rental of this space, you will be issued a 24-hour access card which requires a $35.00 non-refundable processing fee.
RESERVED MONTHLY COST: $150.00 (Hands Free Transponders are available for these spaces at no cost)
2. Non-Reserved Parking Space:
With the rental of this space, you will be issued a 24-hour access card which requires a $35.00 non-refundable processing fee.
NON-RESERVED MONTHLY COST: $105.00 (Hands Free Transponders are available for these spaces for $25.00)

Q: When are payments processed each month?
A: Credit card payments are processed on or about the 1st of every month for the current invoice and month of parking; ACH payments submitted via the website and payments submitted from WageWorks and Commuter Check are processed on the 25th of each month but if necessary may be later in the month for the current invoice.

Q. My credit card was declined. What do I do?
Q. What happens if my payment did not go through?

A: If you received an email from your parking location that your credit card was declined, you may submit a Credit/Debit Payment Form from the website at www.nexusparkingsystems.com and the change of credit card will be processed by the parking director. Expiration date changes can only be completed by sending an email to your parking office or customerservice@nexusparkingsystems.com.

Q: I was charged twice for daily parking. What do I do?
A: To have the issue reviewed, please send an email to r.casey@nexusparkingsystems.com and jen.hafner@nexusparkingsystems.com, providing the first 6 and last 4 numbers of the credit card charged and the date and location of the charge.

Q: How long can I leave my vehicle parked in the garage?
A: You can leave your vehicle parked in the garage for a maximum of 21 consecutive days.

Q: Can I leave my vehicle parked longer than 21 days?
A: Anything longer than 21 days is considered vehicle storage and is not allowed, and will be subject to towing expenses paid by customer.

Q: Is it safe to leave my vehicle parked in the garage?
A: Yes! Metropark Parking is one of the most secure parking facilities along the northeast corridor. We have on-site personnel 24 hours a day, and have 24-hour CCTV recording to safeguard you and your vehicle. We also provide security personnel around the clock.

Q: What should I do if I lose or cannot find my monthly access card?
A: Send an email to customerservice@nexusparkingsystems.com and request a new access card. Please note there is a $25 replacement access card fee.

Q: What do I do if I forget my monthly access card?
A: When entering the garage, you are required to take a ticket and pay the daily fee when exiting. Your entry ticket cannot be validated by a customer service representative.

Q: How do I cancel my monthly account?
1. Customers seeking to cancel their monthly parking account must submit a Cancellation form on this website by the 15th of their last month of parking. They will receive an email confirmation from Customer Service within 3 business days. If the confirmation email is not received, the customer must follow up by calling 866-220-2299 or sending an email to customerservice@nexusparkingsystems.com If payment is made by a commuter vendor such as Wageworks or Commutercheck, customer must also terminate payments with the provider.
2. Discard access card on last day of use. It no longer needs to be returned. Nexus Parking Systems does not refund payments once the payment has been processed, including commuter benefit programs. Return receipts are available at the customer service office.

Q: I want to put my account on hold.
A: Unfortunately, parking accounts cannot be placed on hold for any reason, only canceled. If you need to submit a cancellation form from the website, please submit the form by the 15th of the canceling month. You will receive a confirmation email and must return the access card/hang tag permit to the garage customer service office by the termination date, which is the last day of the paid month.

Q: What options do I have if daily parking is not available at Metropark Parking Garages?
A: A: The parking garages close at about 8:00 a.m. on Tuesday, Wednesday, and Thursday when the garage will close to all but monthly parking customers. You will be directed to the Wood Avenue Overflow Lot where parking is permitted Monday to Friday and payment is made as soon as you arrive, but not later than 10 a.m., using the 9000 space number your vehicle is parked in. You will need zone 7200 using the 9000 space number and your license plate to set up the account.

Q: How close to the station is the parking garage?
A: We are located in the same facility as the NJ TRANSIT station building, so anywhere in the garages is within a very short walking distance.

Q: Where can I find the train schedules?
A: You may find train schedules and station information for New Jersey Transit and Amtrak using the following information. For New Jersey Transit schedules and information, visit www.njtransit.com or call 1-973-275-5555. For Amtrack schedules and information, visit www.amtrak.com or by calling 1-800-872-7245.

Q: Are handicap-accessible spaces readily available at Metropark Parking Garages?
A: They are on a first come, first served basis.

Q: Is handicap accessible parking free?
A: Handicap accessible parking spaces are not free and are charged at the normal posted rates.

Q: Are reserved spaces available on the ground level?
A: There is no reserved parking available.

Q: What do I do if my vehicle is damaged in the garage and I want to report it?
A: Before you leave the garage, stop by the garage customer service office and report the incident so the attendant can take photos of the damage and ask you to complete and Incident Report. A member of the Nexus Claims Department will complete an investigation and email you with questions or findings within 5 business days.

Q: What do I do if I was charged incorrectly for daily or monthly parking?
A: Send an email to customerservice@nexusparkingsystems.com and provide detail so the issue can be reviewed.

Q: What do I do if I was double charged?
A: To have the issue reviewed, please send an email to r.casey@nexusparkingsystems.com and jen.hafner@nexusparkingsystems.com, providing the first 6 and last 4 numbers of the credit card charged and the date and location of the charge.

Q: I was double charged and I am a monthly customer. What do I do?
A: Please send an email to your parking location or customerservice@nexusparkingsystems.com about the issue for our review.

Q: Will I be charged a late fee if my payment does not process on time?
A: Yes, Nexus processes a $35 late fee if the ACH payment is returned from the bank or the credit card declines.

Q: Is there a fee if my ACH payment is returned from the bank?
A: Yes, Nexus charges a $25 return fee if the ACH payment is returned from the bank as well as $35 late fee payment.


Q: What is the garage clearance?
A: This is a surface lot, not a garage.

Q: Where is enforcement tab on the website?
A: The website does not currently have the capacity to facilitate payments for enforcement of parking violations. The Demand for Payment can be paid either of two ways:
1. in person at the garage customer service office with the Demand for Payment in your possession, or
2. by placing a personal check or money order in the envelope which is attached to the demand.
The check or money order should be made payable to Nexus Parking Systems. Place first class postage on envelope and put in the mail at your earliest convenience.

Q: What are your daily parking rates?
A: Payments are made at ParkMobile.com or in the west deck customer service office by 10:00 a.m. Parking for the same day (until 11:59 p.m.) $7.00. Each day thereafter (until 11:59 p.m.) $12.00, Monday to Thursday. The lot is opened Friday as needed.

Q: What do I do if I was double charged?
A: To have the issue reviewed, please send an email to r.casey@nexusparkingsystems.com and jen.hafner@nexusparkingsystems.com, providing the first 6 and last 4 numbers of the credit card charged and the date and location of the charge.

Q: How long can I leave my vehicle parked?
A: Daily parking Monday to Thursday, or to Friday if the lot is open.

Q: Can I leave my vehicle parked longer?
A: Parking Monday to Friday only. Violators subject to towing and expenses paid by customer.

Q: Is it safe to leave my vehicle parked in the lot?
A: The area is monitored by 24-hour CCTV.

Q: I was charged twice for daily parking. What do I do?
A: To have the issue reviewed, please send an email to r.casey@nexusparkingsystems.com and jen.hafner@nexusparkingsystems.com, providing the first 6 and last 4 numbers of the credit card charged and the date and location of the charge.

Q: What options do I have if daily parking is not available at Metropark Overflow Lot?
A: A: Call customer service for parking assistance at the Metropark Garage: 732-906-1661.

Q: How close to the station is the parking garage?
A: A: We are located past the pickup dropoff area at NJ Transit station a walkable distance.

Q: Where can I find the train schedules?
A: You may find train schedules and station information for New Jersey Transit and Amtrak using the following information. For New Jersey Transit schedules and information, visit www.njtransit.com or call 1-973-275-5555. For Amtrack schedules and information, visit www.amtrak.com or by calling 1-800-872-7245.

Q: Are handicap-accessible spaces readily available at Metropark Overflow Lot?
A: They are on a first come, first served basis.

Q: Is handicap accessible parking free?
A: Handicap accessible parking spaces are not free and are charged at the normal posted rates.

Q: What do I do if my vehicle is damaged in the garage and I want to report it?
A: Before you leave the lot, call 732-906-1661 or go the customer service office in Metropark West Deck Garage to report the incident so the attendant can take photos of the damage. You will also complete an Incident Report. A member of the Nexus Claims Department will complete an investigation and email you with questions or findings within 5 business days.

Q: What do I do if I was charged incorrectly for daily or monthly parking?
A: Send an email to customerservice@nexusparkingsystems.com and provide detail so the issue can be reviewed.

Q: What do I do if I was double charged?
A: To have the issue reviewed, please send an email to r.casey@nexusparkingsystems.com and jen.hafner@nexusparkingsystems.com, providing the first 6 and last 4 numbers of the credit card charged and the date and location of the charge.


Q: How do I apply for monthly parking?
1. Submit the Parking Application form. The Parking Application requires a $35 non-refundable credit card processing fee (credit card information is not saved). Accounts can usually be set up to start on the 1st or 15th of the month, and the first month’s invoice will be prorated if the account will start on the 15th of the month.
2. You will receive a pop-up message on the website confirming that the application was submitted and the fee of $35 was charged. Fee is currently waived.
3. You will receive an email from a customer service representative confirming your start date and requesting that you submit an ACH or Debit/Credit Card Payment Form from the website if you did not already submit a payment form so the account can be set up and the payment information can be applied to your account and charged on the next processing date.
4. You will pick up the access card at the garage customer service office. Access cards are not mailed. Take a regular parking ticket to enter the garage in the morning of your first day of monthly parking. Before you leave that evening, stop at the garage customer service office with photo I.D. The representative will take your entry ticket and give you an access card, which you will use to exit the garage and enter the garage from this point forward. You must use this issued monthly parking access card to enter and exit the garage, or otherwise you will pay the posted daily rates to park.

Q: How do I pay for monthly parking?
A: Payments are made through our direct debit payment system by submitting a Debit/Credit Card form (personal or pre-tax commuter credit cards) or ACH payment form from the website. If you are are having payments made by a pre-tax commuter vendor such as WageWorks and Commuter Check, you will apply on the vendor's website and they should supply us with an ACH payment file by the 20th of every month. A Nexus representative will apply the ACH payment to your parking account. Checks of any kind, including bank checks, are not accepted.

Q: Can I use my pass, permit or access card at other Nexus locations?
A: No, the permit/access card can only be used at the location where you applied for monthly parking.

Q: How do I update my email address?
A: Please send an email to r.casey@nexusparkingsystems.com with your full name so we can update your email address.

Q: How do I update my contact information?
A: Please send an email to r.casey@nexusparkingsystems.com with your new contact information.

Q: How do I change my payment information?
1. Visit the Nexus Parking Systems website at www.nexusparkingsystems.com and select your parking location: Pearl Street Parking, Metuchen.
2. Select the payment form you would like to update—Checking Payment or Credit/Debit Card Payment—and select Change of Financial Institution or Change of Account Number.
3. Complete and submit the form.
4. Receive the payment change validation email from RightSignature, and click the validation link to complete submission of the form to Nexus.
5. A Nexus representative will apply the new information to your account, which will be processed on the next payment cycle, or if the payment is past due, the representative will process it at that time to pay off the past due balance. You will receive a confirmation email from the Nexus representative as soon as the payment has been processed.

Q. How do I update my vehicle information?
To update your vehicle information, please send an email to customerservice@nexusparkingsystems.com and provide the vehicle make/model/color/plate/state of registration and let us know if you want any vehicle removed from your account. A customer service representative will update the information and reply to confirm.

Q: Can I log in and see my account?
There is no online account access available to customers at this time. If you have any questions, contact us, add your first and last name and account number (if you have it) and your parking location, and a representative will reply. We will be moving toward customer self-management of accounts in the future. Thanks for your patience.

Q: Whom do I contact about my monthly billing?
A: Send an email to customerservice@nexusparkingsystems.com for review.

Q: What is the garage clearance?
A: The garage clearance is 6’11” above the ground level. See customer service if your vehicle will not fit in the garage.

Q: Whom do I contact about a parking violation?
A: Send an email to customerservice@nexusparkingsystems.com for review within 5 days of the violation.

Q: Where is enforcement tab on the website?
A:
The website does not currently have the capacity to facilitate payments for enforcement of parking violations. The Demand for Payment can be paid either of two ways:
1. in person at the garage customer service office with the Demand for Payment in your possession, or
2. by placing a personal check or money order in the envelope which is attached to the demand.
The check or money order should be made payable to Nexus Parking Systems. Place first class postage on envelope and put in the mail at your earliest convenience.

Q: What do I do if I lose or cannot find my entry ticket?
A: If you do not find the entry ticket after checking your vehicle when you return to the garage, go to the garage customer service office and tell the attendant or manager you lost your entry ticket. Show the representative your train ticket receipt as proof of entry date into the garage. You will then be given a Lost Ticket Form to complete and will need to provide your photo identification. You will be charged the full daily rate at customer service regardless of what time you entered the garage. If you do not have a train receipt verifying entry time and date, the lost ticket fee for the garage will apply. If the attendant is not in the garage for any reason, please press the call button on the wall to be directed to the attendant’s mobile phone.

Q: What are your daily parking rates?
A: The daily parking rates are $3.00 for the first 2 hours, $4.00 for 2 to 3 hours, $7.00 for 3 to 12 hours, $8.00 for 12 to 18 hours and $10.00 between 18 and 24 hours. We offer a commuter special (5 a.m. to 8 p.m., Mon – Fri) of $7.00.Overnight parking is allowed for up to 21 days maximum. Anything beyond 21 days is considered vehicle storage and is not allowed.

Q: Is the $35.00 account processing fee refundable?
A: The fee is non-refundable. Therefore, before submitting the parking application, please be sure that you will definitely need the parking permit.

Q: What are the monthly parking rates?
You may click here for rates or scroll down.
A: MONTHLY PARKING ALTERNATIVES
1. Monthly Non-Reserved Parking Space: (Automated Clearing House (ACH) Payment)
With the rental purchase of a monthly space, customers are issued a 24-hour access card which requires a $35.00 non-refundable processing fee. The access card guarantees a space in the Pearl Street Parking Garage for one vehicle only. The spaces are located throughout all levels of the parking garage.
MONTHLY COST: $110.00
2. Monthly Non-Reserved Parking Space: (Credit/Debit Card Payment)
With the rental purchase of a monthly space, customers are issued a 24-hour access card which requires a $35.00 non-refundable processing fee. The access card guarantees a space in the Pearl Street Parking Garage for one vehicle only. The spaces are located throughout all levels of the parking garage.
MONTHLY COST: $115.00 (Includes $5.00 per month Credit/Debit Card Convenience Fee)
3. Woodmont Metro Monthly Non-Reserved Parking Space: (Automated Clearing House (ACH) Payment)
With the rental of Woodmont Metro apartment, tenants can purchase a monthly space and issued a 24-hour access card. The access card guarantees a space in the Pearl Street Parking Garage for one vehicle only. The spaces are located throughout all levels of the parking garage.
MONTHLY COST: $110.00
4. Woodmont Metro Monthly Non-Reserved Parking Space: (Credit/Debit Card Payment)
With the rental of Woodmont Metro apartment, tenants can purchase a monthly space and issued a 24-hour access card. The access card guarantees a space in the Pearl Street Parking Garage for one vehicle only. The spaces are located throughout all levels of the parking garage.
MONTHLY COST: $115.00 (Includes $5.00 per month Credit/Debit Card Convenience Fee)

Q: When are payments processed each month?
A: Credit card payments are processed on or about the 1st of every month for the current invoice and month of parking; ACH payments submitted via the website and payments submitted from WageWorks and Commuter Check are processed on the 25th of each month but if necessary may be later in the month for the current invoice.

Q. My credit card was declined. What do I do?
Q. What happens if my payment did not go through?

A: If you received an email from your parking location that your credit card was declined, you may submit a Credit/Debit Payment Form from the website at www.nexusparkingsystems.com and the change of credit card will be processed by the parking director. Expiration date changes can only be completed by sending an email to your parking office or customerservice@nexusparkingsystems.com.

Q: I was charged twice for daily parking. What do I do?
A: To have the issue reviewed, please send an email to r.casey@nexusparkingsystems.com and jen.hafner@nexusparkingsystems.com, providing the first 6 and last 4 numbers of the credit card charged and the date and location of the charge.

Q: How long can I leave my vehicle parked in the garage?
A: You can leave your vehicle parked in the garage for a maximum of 21 consecutive days.

Q: Can I leave my vehicle parked longer than 21 days?
A: Anything longer than 21 days is considered vehicle storage and is not allowed, and will be subject to towing expenses paid by customer.

Q: Is it safe to leave my vehicle parked in the garage?
A: Yes! Pearl Street Parking is one of the most secure parking facilities along the northeast corridor. We have on-site personnel 24 hours a day and have 24-hour CCTV recording to safeguard you and your vehicle.

Q: What should I do if I lose or cannot find my monthly access card?
A: Send an email to customerservice@nexusparkingsystems.com and request a new access card. Please note there is a $25 replacement access card fee.

Q: What do I do if I forget my monthly access card?
A: When entering the garage, you are required to take a ticket and pay the daily fee when exiting. Your entry ticket cannot be validated by a customer service representative.

Q: How do I cancel my monthly account?
1. Customers seeking to cancel their monthly parking account must submit a Cancellation form on this website by the 15th of their last month of parking. They will receive an email confirmation from Customer Service within 3 business days. If the confirmation email is not received, the customer must follow up by calling 866-220-2299 or sending an email to customerservice@nexusparkingsystems.com If payment is made by a commuter vendor such as Wageworks or Commutercheck, customer must also terminate payments with the provider.
2. Discard access card on last day of use. It no longer needs to be returned. Nexus Parking Systems does not refund payments once the payment has been processed, including commuter benefit programs. Return receipts are available at the customer service office.

Q: I want to put my account on hold.
A: Unfortunately, parking accounts cannot be placed on hold for any reason, only canceled. If you need to submit a cancellation form from the website, please submit the form by the 15th of the canceling month. You will receive a confirmation email and must return the access card/hang tag permit to the garage customer service office by the termination date, which is the last day of the paid month.

Q: What options do I have if daily parking is not available at Pearl Street Garage?
A: A: The parking garage does fill up on some days and may close to daily customers on the busiest of parking days (Tuesday to Thursday) and remain closed until spaces become available, which is usually after 1:30 p.m. Press the call button on the entrance station to speak to a customer service reprentative. If the garage is filled and daily parkers are not permitted to enter the garage until it reopens after lunch, you have the option to park at Metropark.

Q: How close to the station is the parking garage?
A: We are not located at the train station, but it is a short walk.

Q: Where can I find the train schedules?
A: You may find train schedules and station information for New Jersey Transit and Amtrak using the following information. For New Jersey Transit schedules and information, visit www.njtransit.com or call 1-973-275-5555. For Amtrack schedules and information, visit www.amtrak.com or by calling 1-800-872-7245.

Q: Are handicap-accessible spaces readily available at Pearl Street Garage?
A: They are on a first come, first served basis.

Q: Is handicap accessible parking free?
A: Handicap accessible parking spaces are not free and are charged at the normal posted rates.

Q: Are reserved spaces available on the ground level?
A: This facility does not have reserved parking.

Q: What do I do if my vehicle is damaged in the garage and I want to report it?
A: Before you leave the garage, stop by the garage customer service office and report the incident so the attendant can take photos of the damage and ask you to complete an Incident Report. A member of the Nexus Claims Department will complete an investigation and email you with questions or findings within 5 business days.

Q: What do I do if I was charged incorrectly for daily or monthly parking?
A: Send an email to customerservice@nexusparkingsystems.com and provide detail so the issue can be reviewed.

Q: What do I do if I was double charged?
A: To have the issue reviewed, please send an email to r.casey@nexusparkingsystems.com and jen.hafner@nexusparkingsystems.com, providing the first 6 and last 4 numbers of the credit card charged and the date and location of the charge.

Q: I was double charged and I am a monthly customer. What do I do?
A: Please send an email to your parking location or customerservice@nexusparkingsystems.com about the issue for our review.

Q: Will I be charged a late fee if my payment does not process on time?
A: Yes, Nexus processes a $35 late fee if the ACH payment is returned from the bank or the credit card declines.

Q: Is there a fee if my ACH payment is returned from the bank?
A: Yes, Nexus charges a $25 return fee if the ACH payment is returned from the bank as well as $35 late fee payment.

Q: What is the waitlist for monthly parking at Pearl Street, Metuchen?
A:
There is an estimated 2-year waitlist for monthly parking at Pearl Street Parking after submitting the parking application form from the Pearl Street Parking website: https://www.nexusparkingsystems.com/pearl-parking-application-form.cfm. The application must be submitted for your name to be added to the waitlist. Tenants of Woodmont Metropark apartments are accepted immediately and can expect their application to be processed within 2 business days after submission of the application and payment form.


Q: How do I apply for monthly parking?
1. Submit the Parking Application form. The Parking Application requires a $35 non-refundable credit card processing fee (credit card information is not saved).
2. You will receive a pop-up message on the website confirming that the application was submitted and the fee of $35 was charged.
3. You will receive an email from a customer service representative regarding your application status and requesting that you submit an ACH or Debit/Credit Card Payment Form from the website if you did not already submit a payment form so the account can be set up and the payment information can be applied to your account and charged on the next processing date.
4. You must use this issued monthly parking access card to enter and exit the garage unless the garage is not issuing access cards and instead using License Plate Recognition (LPR) or otherwise you will pay the posted daily rates to park.

Q: How do I pay for monthly parking?
A: Payments are made through our direct debit payment system by submitting a Debit/Credit Card form (personal or pre-tax commuter credit cards) or ACH payment form from the website. If you are are having payments made by a pre-tax commuter vendor such as WageWorks and Commuter Check, you will apply on the vendor's website and they should supply us with an ACH payment file by the 20th of every month. A Nexus representative will apply the ACH payment to your parking account. Checks of any kind, including bank checks, are not accepted.

Q: Can I use my pass, permit or access card at other Nexus locations?
A: No, the permit/access card can only be used at the location where you applied for monthly parking.

Q: How do I update my email address?
A: Please send an email to r.casey@nexusparkingsystems.com with your full name so we can update your email address.

Q: How do I update my contact information?
A: Please send an email to r.casey@nexusparkingsystems.com with your new contact information.

Q: How do I change my payment information?
1. Visit the Nexus Parking Systems website at www.nexusparkingsystems.com and select your parking location: Glassboro Rowan Boulevard Parking Garage.
2. Select the payment form you would like to update—Checking Payment or Credit/Debit Card Payment—and select Change of Financial Institution or Change of Account Number.
3. Complete and submit the form.
4. Receive the payment change validation email from RightSignature, and click the validation link to complete submission of the form to Nexus.
5. A Nexus representative will apply the new information to your account, which will be processed on the next payment cycle, or if the payment is past due, the representative will process it at that time to pay off the past due balance. You will receive a confirmation email from the Nexus representative as soon as the payment has been processed.

Q. How do I update my vehicle information?
To update your vehicle information, please send an email to customerservice@nexusparkingsystems.com and provide the vehicle make/model/color/plate/state of registration and let us know if you want any vehicle removed from your account. A customer service representative will update the information and reply to confirm.

Q: Can I log in and see my account?
There is no online account access available to customers at this time. If you have any questions, contact us, add your first and last name and account number (if you have it) and your parking location, and a representative will reply. We will be moving toward customer self-management of accounts in the future. Thanks for your patience.

Q: Whom do I contact about my monthly billing?
A: Send an email to customerservice@nexusparkingsystems.com for review.

Q: What is the garage clearance?
A: The garage clearance is 7’.2” above the ground level. If you are unsure and have tested your vehicle height on the plastic PVC pipe hanging at the entrance, it is best to stop by customer service for assistance.

Q: Whom do I contact about a parking violation?
A: Send an email to customerservice@nexusparkingsystems.com for review within 5 days of the violation.

Q: Where is enforcement tab on the website?
A:
The website does not currently have the capacity to facilitate payments for enforcement of parking violations. The Demand for Payment can be paid either of two ways:
1. in person at the garage customer service office with the Demand for Payment in your possession, or
2. by placing a personal check or money order in the envelope which is attached to the demand.
The check or money order should be made payable to Nexus Parking Systems. Place first class postage on envelope and put in the mail at your earliest convenience.

Q: What do I do if I lose or cannot find my entry ticket?
A: If you lose your entry ticket after checking your vehicle, you will need to go to customer service and pay the lost ticket fee of $49.00.

Q: What are your daily parking rates?
A: The garage offers both short- and long-term parking options. If you will be parking for more than 1 hour, you should park on levels 2 – 7 as the ground level is dedicated for retail and short-term parking of up to 1 hour only. If you are parking to visit a retailer, they can extend your stay on the ground level. Short Term Parking on ground level: 1 hour FREE parking. Long Term Parking levels 2 – 7: First 2 hours are FREE, then it's $3.00 for 2 – 3 hours, $4.00 for 3 – 4 hours, $5.00 for 4 – 5 hours, and $7.00 for 5 – 24 hours, up to 21 consecutive days. Retailers can obtain validated parking on the upper levels if they are patronizing a business on Rowan Blvd.

Q: Is the $35.00 account processing fee refundable?
A: The fee is non-refundable. Therefore, before submitting the parking application, please be sure that you will definitely need the parking permit.

Q: What are the monthly parking rates?
You may click here for rates or scroll down.
A: MONTHLY PARKING RATES
1. Monthly Non-Reserved Parking Space: (ACH Payment)
Limited availability
With the purchase of a non-reserved monthly parking space customers are issued a 24-hour access card or License Plate Recognition which guarantees a space in the Rowan Boulevard Parking Garage for only one vehicle. The monthly spaces are located throughout levels 2-7 of the parking garage and accessible through the entrance/exit gates adjacent to the Redmond Avenue entrance. Parking on the ground level is only permitted for short-term customers up to 1 hour.
NON-RESERVED COST: $100.00 Per Month
2. Monthly Non-Reserved Parking Space: (Credit/Debit Card Payment)
Limited availability
With the purchase of a non-reserved monthly parking space customers are issued a 24-hour access card which guarantees a space in the Rowan Boulevard Parking Garage for only one vehicle. The monthly spaces are located throughout levels 2-7 of the parking garage and accessible through the entrance/exit gates adjacent to the Redmond Avenue entrance. Parking on the ground level is only permitted for short-term customers up to 1 hour.
NON-RESERVED COST: $104.00 Per Month (Includes $4.00 per month Credit/Debit Card Convenience Fee)

Q: When are payments processed each month?
A: Credit card payments are processed on or about the 1st of every month for the current invoice and month of parking; ACH payments submitted via the website and payments submitted from WageWorks and Commuter Check are processed on the 25th of each month but if necessary may be later in the month for the current invoice.

Q. My credit card was declined. What do I do?
Q. What happens if my payment did not go through?

A: If you received an email from your parking location that your credit card was declined, you may submit a Credit/Debit Payment Form from the website at www.nexusparkingsystems.com and the change of credit card will be processed by the parking director. Expiration date changes can only be completed by sending an email to your parking office or customerservice@nexusparkingsystems.com.

Q: I was charged twice for daily parking. What do I do?
A: To have the issue reviewed, please send an email to r.casey@nexusparkingsystems.com and jen.hafner@nexusparkingsystems.com, providing the first 6 and last 4 numbers of the credit card charged and the date and location of the charge.

Q: How long can I leave my vehicle parked in the garage?
A: You can leave your vehicle parked in the garage for a maximum of 21 consecutive days.

Q: Can I leave my vehicle parked longer than 21 days?
A: Anything longer than 21 days is considered vehicle storage and is not allowed, and will be subject to towing expenses paid by customer.

Q: Is it safe to leave my vehicle parked in the garage?
A: Yes! Rowan Boulevard Parking has on-site personnel 24 hours a day and 24-hour CCTV recording to safeguard you and your vehicle. We also provide security personnel around the clock.

Q: What should I do if I lose or cannot find my monthly access card?
A: Send an email to customerservice@nexusparkingsystems.com and request a new access card. Please note there is a $25 replacement access card fee.

Q: What do I do if I forget my monthly access card?
A: When entering the garage, you are required to take a ticket and pay the daily fee when exiting. Your entry ticket cannot be validated by a customer service representative.

Q: How do I cancel my monthly account?
1. Customers seeking to cancel their monthly parking account must submit a Cancellation form on this website by the 15th of their last month of parking. They will receive an email confirmation from Customer Service within 3 business days. If the confirmation email is not received, the customer must follow up by calling 866-220-2299 or sending an email to customerservice@nexusparkingsystems.com. If payment is made by a commuter vendor such as Wageworks or Commutercheck, customer must also terminate payments with the provider.
2. Discard access card on last day of use. It no longer needs to be returned. Nexus Parking Systems does not refund payments once the payment has been processed, including commuter benefit programs. Return receipts are available at the customer service office.

Q: I want to put my account on hold.
A: Unfortunately, parking accounts cannot be placed on hold for any reason, only canceled. If you need to submit a cancellation form from the website, please submit the form by the 15th of the canceling month. You will receive a confirmation email and must return the access card/hang tag permit to the garage customer service office by the termination date, which is the last day of the paid month.

Q: What options do I have if daily parking is not available at Rowan Boulevard Garage?
A: A: There is always available parking, though the garage is quite busy.

Q: Are handicap-accessible spaces readily available at Rowan Boulevard Garage?
A: They are on a first come, first served basis.

Q: Is handicap accessible parking free?
A: Handicap accessible parking spaces are not free and are charged at the normal posted rates.

Q: Are reserved spaces available on the ground level?
A: This facility does not have reserved parking.

Q: What do I do if my vehicle is damaged in the garage and I want to report it?
A: Before you leave the garage, stop by the garage customer service office and report the incident so the attendant can take photos of the damage and ask you to complete an Incident Report. A member of the Nexus Claims Department will complete an investigation and email you with questions or findings within 5 business days.

Q: What do I do if I was charged incorrectly for daily or monthly parking?
A: Send an email to customerservice@nexusparkingsystems.com and provide detail so the issue can be reviewed.

Q: What do I do if I was double charged?
A: To have the issue reviewed, please send an email to r.casey@nexusparkingsystems.com and jen.hafner@nexusparkingsystems.com, providing the first 6 and last 4 numbers of the credit card charged and the date and location of the charge.

Q: I was double charged and I am a monthly customer. What do I do?
A: Please send an email to your parking location or customerservice@nexusparkingsystems.com about the issue for our review.

Q: Will I be charged a late fee if my payment does not process on time?
A: Yes, Nexus processes a $35 late fee if the ACH payment is returned from the bank or the credit card declines.

Q: Is there a fee if my ACH payment is returned from the bank?
A: Yes, Nexus charges a $25 return fee if the ACH payment is returned from the bank as well as $35 late fee payment.


Q: How do I apply for monthly parking?
1. Submit the Parking Application form. The Parking Application requires a $35 non-refundable credit card processing fee (credit card information is not saved).
2. You will receive a pop-up message on the website confirming that the application was submitted and the fee of $35 was charged.
3. You will receive an email from a customer service representative regarding your application status and requesting that you submit an ACH or Debit/Credit Card Payment Form from the website if you did not already submit a payment form so the account can be set up and the payment information can be applied to your account and charged on the next processing date.
4. You must use this issued monthly parking access card to enter and exit the garage unless the garage is not issuing access cards and instead using License Plate Recognition (LPR) or otherwise you will pay the posted daily rates to park.

Q: How do I pay for monthly parking?
A: Payments are made through our direct debit payment system by submitting a Debit/Credit Card form (personal or pre-tax commuter credit cards) or ACH payment form from the website. If you are are having payments made by a pre-tax commuter vendor such as WageWorks and Commuter Check, you will apply on the vendor's website and they should supply us with an ACH payment file by the 20th of every month. A Nexus representative will apply the ACH payment to your parking account. Checks of any kind, including bank checks, are not accepted.

Q: Can I use my pass, permit or access card at other Nexus locations?
A: No, the permit/access card can only be used at the location where you applied for monthly parking.

Q: How do I update my email address?
A: Please send an email to r.casey@nexusparkingsystems.com with your full name so we can update your email address.

Q: How do I update my contact information?
A: Please send an email to r.casey@nexusparkingsystems.com with your new contact information.

Q: How do I change my payment information?
A: 1. Visit the Nexus Parking Systems website at www.nexusparkingsystems.com and select your parking location: Glassboro Mick Drive Parking Garage.
2. Select the payment form you would like to update—Checking Payment or Credit/Debit Card Payment—and select Change of Financial Institution or Change of Account Number.
3. Complete and submit the form.
4. Receive the payment change validation email from RightSignature, and click the validation link to complete submission of the form to Nexus.
5. A Nexus representative will apply the new information to your account, which will be processed on the next payment cycle, or if the payment is past due, the representative will process it at that time to pay off the past due balance. You will receive a confirmation email from the Nexus representative as soon as the payment has been processed.

Q. How do I update my vehicle information?
A: To update your vehicle information, please send an email to customerservice@nexusparkingsystems.com and provide the vehicle make/model/color/plate/state of registration and let us know if you want any vehicle removed from your account. A customer service representative will update the information and reply to confirm.

Q: Can I log in and see my account?
A: There is no online account access available to customers at this time. If you have any questions, contact us, add your first and last name and account number (if you have it) and your parking location, and a representative will reply. We will be moving toward customer self-management of accounts in the future. Thanks for your patience.

Q: Whom do I contact about my monthly billing?
A: Send an email to customerservice@nexusparkingsystems.com for review.

Q: What is the garage clearance?
A: The garage clearance is 7’.0” above the ground level and 8'.0" ft on the ground level only. If you are unsure and have tested your vehicle height on the plastic PVC pipe hanging at the entrance, it is best to stop by customer service for assistance.

Q: Whom do I contact about a parking violation?
A: Send an email to customerservice@nexusparkingsystems.com for review within 5 days of the violation.

Q: Where is enforcement tab on the website?
A:
The website does not currently have the capacity to facilitate payments for enforcement of parking violations. The Demand for Payment can be paid either of two ways:
1. in person at the garage customer service office with the Demand for Payment in your possession, or
2. by placing a personal check or money order in the envelope which is attached to the demand.
The check or money order should be made payable to Nexus Parking Systems. Place first class postage on envelope and put in the mail at your earliest convenience.

Q: What do I do if I lose or cannot find my entry ticket?
A: If you lose your entry ticket after checking your vehicle, you will need to go to customer service and pay the lost ticket fee of $49.00.

Q: What are your daily parking rates?
A: The garage offers both short- and long-term parking options. If you will be parking for more than 1 hour, you should park on levels 2-7 as the ground level is dedicated for retail and short term parking up to 1 hour only. Short Term Parking on ground level spaces 1 to 75: 1 hour FREE parking. If you are parking to visit a retailer, they can extend your stay on the ground level. Long Term Parking levels 2-7: First 2 hours are FREE, $3.00 for 2-3 hours, $4.00 for 3-4 hours, $5.00 for 4-5 hours and $7.00 for 5-24 hours up to 21 days. Retailers can obtain validated parking on the upper levels if you are patronizing a business within the Rowan Blvd Complex.

Q: Is the $35.00 account processing fee refundable?
A: The fee is non-refundable. Therefore, before submitting the parking application, please be sure that you will definitely need the parking permit.

Q: What are the monthly parking rates?
You may click here for rates or scroll down.
A: MONTHLY PARKING Rates
1. Monthly Non-Reserved Parking Space: (ACH Payment)
Limited availability
With the purchase of a non-reserved monthly parking space customers are issued a 24-hour access card or License Plate Recognition which guarantees a space in the Mick Drive Parking Garage for only one vehicle. The monthly spaces are located throughout levels 2-8 of the parking garage and accessible through the entrance/exit gates to the upper levels. Parking on the ground level is only permitted for short-term customers up to 1 hour.
NON-RESERVED COST: $100.00 Per Month
2. Monthly Non-Reserved Parking Space: (Credit/Debit Card Payment)
Limited availability
With the purchase of a non-reserved monthly parking space customers are issued a 24-hour access card or License Plate Recognition which guarantees a space in the Mick Drive Parking Garage for only one vehicle. The monthly spaces are located throughout levels 2-8 of the parking garage and accessible through the entrance/exit gates to the upper levels. Parking on the ground level is only permitted for short-term customers up to 1 hour.
NON-RESERVED COST: $104.00 Per Month (Includes $4.00 per month Credit/Debit Card Convenience Fee)

MONTHLY PARKING RATES - ROWAN UNIVERSITY
(STUDENTS & STAFF—MUST PROVIDE PROOF OF RESIDENCY OR EMPLOYER):

DATES MAY CHANGE

FALL SEMESTER (September 1 - December 31)
SPRING SEMESTER (January 1 - May 31)

1. Rowan University - Non-Reserved Parking Space:(ACH Payment)(Pending approval)
With the purchase of a fall or spring semester non-reserved monthly parking space customers are issued a 24-hour access card which guarantees a space in the Mick Drive Parking Garage for only one vehicle. The monthly spaces are located throughout levels 2-8 of the parking garage and accessible through the entrance/exit gates to the upper levels. Parking on the ground level is only permitted for short-term customers up to 1 hour. *To be eligible for Rowan University discounted parking permit, applicants must provide valid University identification.
NON-RESERVED COST: $225.00 Per Semester
2. Rowan University Non-Reserved Parking Space: (Credit/Debit Card Payment)(Pending approval)
With the purchase of a fall or spring semester non-reserved monthly parking space customers are issued a 24-hour access card or License Plate Recognition which guarantees a space in the Mick Drive Parking Garage for only one vehicle. The monthly spaces are located throughout levels 2-8 of the parking garage and accessible through the entrance/exit gates to the upper levels. Parking on the ground level is only permitted for short-term customers up to 1 hour. *To be eligible for Rowan University discounted parking permit, applicants must provide valid University identification.
NON-RESERVED COST: $232.00 Per Semester (Includes $7.00 Credit Card Convenience Fee)

SUMMER SEMESTER (May 12 - August 31):
1. Rowan University - Non-Reserved Parking Space: (ACH Payment)
With the purchase of a summer non-reserved monthly parking space customers are issued a 24-hour access card or License Plate Recognition which guarantees a space in the Mick Drive Parking Garage for only one vehicle. The monthly spaces are located throughout levels 2-8 of the parking garage and accessible through the entrance/exit gates to the upper levels. Parking on the ground level is only permitted for short-term customers up to 1 hour. *To be eligible for Rowan University discounted parking permit, applicants must provide valid University identification.
NON-RESERVED COST: $50.00
2. Rowan University Non-Reserved Parking Space: (Credit/Debit Card Payment)
With the purchase of a summer non-reserved monthly parking space customers are issued a 24-hour access card or License Plate Recognition which guarantees a space in the Mick Drive Parking Garage for only one vehicle. The monthly spaces are located throughout levels 2-8 of the parking garage and accessible through the entrance/exit gates to the upper levels. Parking on the ground level is only permitted for short-term customers up to 1 hour. *To be eligible for Rowan University discounted parking permit, applicants must provide valid University identification.
NON-RESERVED COST: $54.00 (Includes $4.00 Credit/Debit Card Convenience Fee)

Q: When are payments processed each month?
A: Credit card payments are processed on or about the 1st of every month for the current invoice and month of parking; ACH payments submitted via the website and payments submitted from WageWorks and Commuter Check are processed on the 25th of each month but if necessary may be later in the month for the current invoice.

Q. My credit card was declined. What do I do?
Q. What happens if my payment did not go through?

A: If you received an email from your parking location that your credit card was declined, you may submit a Credit/Debit Payment Form from the website at www.nexusparkingsystems.com and the change of credit card will be processed by the parking director. Expiration date changes can only be completed by sending an email to your parking office or customerservice@nexusparkingsystems.com.

Q: I was charged twice for daily parking. What do I do?
A: To have the issue reviewed, please send an email to r.casey@nexusparkingsystems.com and jen.hafner@nexusparkingsystems.com, providing the first 6 and last 4 numbers of the credit card charged and the date and location of the charge.

Q: How long can I leave my vehicle parked in the garage?
A: You can leave your vehicle parked in the garage for a maximum of 21 consecutive days.

Q: Can I leave my vehicle parked longer than 21 days?
A: Anything longer than 21 days is considered vehicle storage and is not allowed, and will be subject to towing expenses paid by customer.

Q: Is it safe to leave my vehicle parked in the garage?
A: Yes! Mick Drive Parking has on-site personnel 24 hours a day and 24-hour CCTV recording to safeguard you and your vehicle. We also provide security personnel around the clock.

Q: What should I do if I lose or cannot find my monthly access card?
A: Send an email to customerservice@nexusparkingsystems.com and request a new access card. Please note there is a $50 replacement access card fee.

Q: What do I do if I forget my monthly access card?
A: When entering the garage, you are required to take a ticket and pay the daily fee when exiting. Your entry ticket cannot be validated by a customer service representative.

Q: How do I cancel my monthly account?
A: 1. Customers seeking to cancel their monthly parking account must submit a Cancellation form on this website by the 15th of their last month of parking. They will receive an email confirmation from Customer Service within 3 business days. If the confirmation email is not received, the customer must follow up by calling 866-220-2299 or sending an email to customerservice@nexusparkingsystems.com. If payment is made by a commuter vendor such as Wageworks or Commutercheck, customer must also terminate payments with the provider.
2. Discard access card on last day of use. It no longer needs to be returned. Nexus Parking Systems does not refund payments once the payment has been processed, including commuter benefit programs. Return receipts are available at the customer service office.

Q: I want to put my account on hold.
A: Unfortunately, parking accounts cannot be placed on hold for any reason, only canceled. If you need to submit a cancellation form from the website, please submit the form by the 15th of the canceling month. You will receive a confirmation email and must return the access card/hang tag permit to the garage customer service office by the termination date, which is the last day of the paid month.

Q: What options do I have if daily parking is not available at Mick Drive Garage?
A: There is always available parking, though the garage is quite busy.

Q: Are handicap-accessible spaces readily available at Mick Drive Garage?
A: They are on a first come, first served basis.

Q: Is handicap accessible parking free?
A: Handicap accessible parking spaces are not free and are charged at the normal posted rates.

Q: Are reserved spaces available on the ground level?
A: This facility does not have reserved parking.

Q: What do I do if my vehicle is damaged in the garage and I want to report it?
A: Before you leave the garage, stop by the garage customer service office and report the incident so the attendant can take photos of the damage and ask you to complete an Incident Report. A member of the Nexus Claims Department will complete an investigation and email you with questions or findings within 5 business days.

Q: What do I do if I was charged incorrectly for daily or monthly parking?
A: Send an email to customerservice@nexusparkingsystems.com and provide detail so the issue can be reviewed.

Q: What do I do if I was double charged?
A: To have the issue reviewed, please send an email to r.casey@nexusparkingsystems.com and jen.hafner@nexusparkingsystems.com, providing the first 6 and last 4 numbers of the credit card charged and the date and location of the charge.

Q: I was double charged and I am a monthly customer. What do I do?
A: Please send an email to your parking location or customerservice@nexusparkingsystems.com about the issue for our review.

Q: Will I be charged a late fee if my payment does not process on time?
A: Yes, Nexus processes a $35 late fee if the ACH payment is returned from the bank or the credit card declines.

Q: Is there a fee if my ACH payment is returned from the bank?
A: Yes, Nexus charges a $25 return fee if the ACH payment is returned from the bank as well as $35 late fee payment.


Q: How do I apply for monthly parking?
1. Submit the Parking Application form. The Parking Application requires a $35 non-refundable credit card processing fee (which is currently waived; credit card information is not saved). Accounts can usually be set up to start on the 1st or 15th of the month, and the first month’s invoice will be prorated if the account will start on the 15th of the month.
2. You will receive a pop-up message on the website confirming that the application was submitted and the fee of $35 was charged.
3. You will receive an email from a customer service representative confirming your start date and requesting that you submit an ACH or Debit/Credit Card Payment Form from the website if you did not already submit a payment form so the account can be set up and the payment information can be applied to your account and charged on the next processing date.
4. See the Clover Lot attendant who will provide your hang-tag permit. You must display the hang tag every time you park on the Clover Lot.

Q: How do I pay for monthly parking?
A: Payments are made through our direct debit payment system by submitting a Debit/Credit Card form (personal or pre-tax commuter credit cards) or ACH payment form from the website. If you are are having payments made by a pre-tax commuter vendor such as WageWorks and Commuter Check, you will apply on the vendor's website and they should supply us with an ACH payment file by the 20th of every month. A Nexus representative will apply the ACH payment to your parking account. Checks of any kind, including bank checks, are not accepted.

Q: Can I use my pass, permit or access card at other Nexus locations?
A: No, the permit/access card can only be used at the location where you applied for monthly parking.

Q: How do I update my email address?
A: Please send an email to r.casey@nexusparkingsystems.com with your full name so we can update your email address.

Q: How do I update my contact information?
A: Please send an email to r.casey@nexusparkingsystems.com with your new contact information.

Q: How do I change my payment information?
A: 1. Visit the Nexus Parking Systems website at www.nexusparkingsystems.com and select your parking location: Clover Parking, Trenton.
2. Select the payment form you would like to update—Checking Payment or Credit/Debit Card Payment—and select Change of Financial Institution or Change of Account Number.
3. Complete and submit the form.
4. Receive the payment change validation email from RightSignature, and click the validation link to complete submission of the form to Nexus.
5. A Nexus representative will apply the new information to your account, which will be processed on the next payment cycle, or if the payment is past due, the representative will process it at that time to pay off the past due balance. You will receive a confirmation email from the Nexus representative as soon as the payment has been processed.

Q: How do I update my vehicle information?
A:To update your vehicle information, please send an email to customerservice@nexusparkingsystems.com and provide the vehicle make/model/color/plate/state of registration and let us know if you want any vehicle removed from your account. A customer service representative will update the information and reply to confirm.

Q: Can I log in and see my account?
A:There is no online account access available to customers at this time. If you have any questions, contact us, add your first and last name and account number (if you have it) and your parking location, and a representative will reply. We will be moving toward customer self-management of accounts in the future. Thanks for your patience.

Q: Whom do I contact about my monthly billing?
A: Send an email to customerservice@nexusparkingsystems.com for review.

Q: What is the garage clearance?
A: This is a surface lot, not a garage.

Q: Where is enforcement tab on the website?
A:
The website does not currently have the capacity to facilitate payments for enforcement of parking violations. The Demand for Payment can be paid either of two ways:
1. in person at the garage customer service office with the Demand for Payment in your possession, or
2. by placing a personal check or money order in the envelope which is attached to the demand.
The check or money order should be made payable to Nexus Parking Systems. Place first class postage on envelope and put in the mail at your earliest convenience.

Q: What are your daily parking rates?
A: The daily parking rates are $6.00 for the first 2 hours, $7.00 for 2 – 4 hours, and $10.00 for 4 or more hours. Overnight parking is not permitted.

Q: What are the monthly parking rates?
A: MONTHLY PARKING ALTERNATIVE
1 Non-Reserved Parking Space (if available): $140.00

Q: When are payments processed each month?
A: Credit card payments are processed on or about the 1st of every month for the current invoice and month of parking; ACH payments submitted via the website and payments submitted from WageWorks and Commuter Check are processed on the 25th of each month but if necessary may be later in the month for the current invoice.

Q. My credit card was declined. What do I do?
Q. What happens if my payment did not go through?

A: If you received an email from your parking location that your credit card was declined, you may submit a Credit/Debit Payment Form from the website at www.nexusparkingsystems.com and the change of credit card will be processed by the parking director. Expiration date changes can only be completed by sending an email to your parking office or customerservice@nexusparkingsystems.com.

Q: I was charged twice for daily parking. What do I do?
A: To have the issue reviewed, please send an email to r.casey@nexusparkingsystems.com and jen.hafner@nexusparkingsystems.com, providing the first 6 and last 4 numbers of the credit card charged and the date and location of the charge.

Q: How long can I leave my vehicle parked?
A: Daily parking is from Monday to Friday; overnight parking is not permitted.

Q: Can I leave my vehicle parked longer than 21 days?
A: No, daily parking is only Monday to Friday.

Q: Is it safe to leave my vehicle parked in the lot?
A: The area is monitored by 24-hour CCTV.

Q: What should I do if I lose or cannot find my monthly hang tag permit?
A: Send an email to customerservice@nexusparkingsystems.com and request a replacement hang tag permit.

Q: What do I do if I forget my permit?
A: Pay for daily parking with the attendant or at the credit card kiosk.

Q: How do I cancel my monthly account?
1. Customers seeking to cancel their monthly parking account must submit a Cancellation form on this website by the 15th of their last month of parking. They will receive an email confirmation from Customer Service within 3 business days. If the confirmation email is not received, the customer must follow up by calling 866-220-2299 or sending an email to customerservice@nexusparkingsystems.com If payment is made by a commuter vendor such as Wageworks or Commutercheck, customer must also terminate payments with the provider.
2. Destroy Hang-tag permit on last day of use. It no longer needs to be returned. Nexus Parking Systems does not refund payments once the payment has been processed, including commuter benefit programs. Return receipts are available at the customer service office.

Q: I want to put my account on hold.
A: Unfortunately, parking accounts cannot be placed on hold for any reason, only canceled. If you need to submit a cancellation form from the website, please submit the form by the 15th of the canceling month. You will receive a confirmation email and must return the access card/hang tag permit to the garage customer service office by the termination date, which is the last day of the paid month.

Q: What options do I have if daily parking is not available at Clover Parking?
A: Try our Trenton Park and Ride garage located at 458 Greenwood Ave. (entrance on Walnut Ave.), behind the Trenton Transit Center.

Q: Are handicap-accessible spaces readily available at Clover Parking?
A: They are on a first come, first served basis.

Q: Is handicap accessible parking free?
A: Handicap accessible parking spaces are not free and are charged at the normal posted rates.

Q: Are reserved spaces available on the ground level?
A: This facility does not have reserved parking.

Q: What do I do if my vehicle is damaged in the garage and I want to report it?
A: Before you leave the lot, call 609-599-9614 to report the incident so the attendant can take photos of the damage and ask you to complete an Incident Report. A member of the Nexus Claims Department will complete an investigation and email you with questions or findings within 5 business days.

Q: What do I do if I was charged incorrectly for daily or monthly parking?
A: Send an email to customerservice@nexusparkingsystems.com and provide detail so the issue can be reviewed.

Q: What do I do if I was double charged?
A: To have the issue reviewed, please send an email to r.casey@nexusparkingsystems.com and jen.hafner@nexusparkingsystems.com, providing the first 6 and last 4 numbers of the credit card charged and the date and location of the charge.

Q: I was double charged and I am a monthly customer. What do I do?
A: Please send an email to your parking location or customerservice@nexusparkingsystems.com about the issue for our review.

Q: Will I be charged a late fee if my payment does not process on time?
A: Yes, Nexus processes a $35 late fee if the ACH payment is returned from the bank or the credit card declines.

Q: Is there a fee if my ACH payment is returned from the bank?
A: Yes, Nexus charges a $25 return fee if the ACH payment is returned from the bank as well as $35 late fee payment.