Daily and Overnight Parking

3 WAYS TO PAY WHEN YOU ARRIVE AT THE HAMILTON SURFACE LOT

1. SCAN

Purchase Pass and Pick Up Hang Tag Before Parking in Monthly Hang Tag Lot

If you have already downloaded the app and have an account, start from step 4.

Hamilton Station Facility serves NJ TRANSIT and local NJ TRANSIT bus riders.

MOBILE RATES — Monday to Sunday (+ transaction fee)

*Daily Overflow Lot Parking: Overnight parking up to 5 days maximum.

DAILY & OVERNIGHT PARKING

The surface parking lot is an overflow parking area for the Hamilton Station Park & Ride Garage with parking permitted only when the adjacent parking garage reaches capacity. Payment signs are posted throughout the lot and at the information kiosks. All parking fees are paid through NexPass which requires a vehicle LICENSE PLATE number to be entered exactly as shown on the vehicle parked that day and a valid accepted payment method. If the license plate is entered incorrectly, or payment method is not valid, a parking violation will be issued.

Parkers typically have access on Tuesdays, Wednesdays and Thursdays opening at 6 AM with additional days being added due to higher occupancies in the garage. For the Christmas holiday (Thanksgiving — New Year's Day) the overflow parking area is usually open on Saturdays too.

Monthly Rates — Purchase on the NexPass App

1. Non-Reserved Overflow Lot Parking (Hang Tag)
   With the rental of a overflow lot space, you will be issued a hang tag or sticker permit.
   NON-RESERVED MONTHLY COST: $115.00 (plus $5.00 per Month Service Fee)
   

Open the Directions & Map tab directly below to see the overflow lot parking map.

– All daily and monthly parking rates include NJ Sales Tax.
– We accept all major credit cards for daily parking.

Cancelling a Monthly Permit Through NexPass

If you no longer wish to be charged as a monthly customer, toggle off auto-renew in the NexPass app under My Passes.

Q: How do I park and pay?
A: Daily and Overnight parking: The surface parking lot is an over-flow parking area for the Hamilton Station Park & Ride Garage with parking permitted only when the adjacent parking garage reaches capacity. Payment signs are posted throughout the lot and at the information kiosks. All parking fees are paid through NexPass which requires a vehicle LICENSE PLATE number to be entered exactly as shown on the vehicle parked that day and a valid accepted payment method. If the license plate is entered incorrectly, payment method is not valid or paid late, a parking violation will be issued. A mobile device is required to make payment by scanning a QR code, or texting a number or using the Nexpass app.

Parkers typically have access on Tuesdays, Wednesdays and Thursdays opening at 6 AM with additional days being added due to higher occupancies in the garage. For the Christmas holiday (Thanksgiving – New Year's Day) the over-flow parking area is usually open on Saturdays too.

Q: How do I purchase a monthly Surface Lot parking permit on the Nexpass app?
A: Download the Nexpass app from the Apple or Google Play store. Open the app and Register. From main page "where do you want to park" type in location name Hamilton Surface Lot and scroll down and press "Buy Parking Pass" continue to select surface lot permit and select 1st of the month. This permit is valid by calendar month only regardless of date of purchase. Permit will be sent to director for approval. If you already have the app, start from main page instructions above. Permits are set to auto renew on the 1st of every month. Need to cancel your permit: From My Permits, toggle off the auto renew button before the permit renews. If driving a different vehicle, from the app menu press My Permits and enable the plate parking that day. Parking enforcement is done by a scanning tool and if the plate is not enabled (active) the plate will show as unpaid and a ticket will be issued.

Q: How do I change the credit card for my active permit?
A: From My Permits, press the credit card number and press Change Renewal Payment Method, select card or press Add a different payment method and press save.

Q: How to Correct a Failed Payment for daily or overnight parking?
A: From the Nexpass app menu, press My Sessions (past), click on the session with the failed payment and press pay. You will have an option to change your credit card at that time if you did not already update it under My Payments. You can also view a video under Gallery & Instruction Videos.

Q: My credit card was declined. What do I do? What happens if my payment did not go through?
A: If your credit card declines when the monthly payment tries to auto renew, the permit will expire. You will need to purchase the permit again so that you do not receive a parking violation for parking without a paid permit.

Q: Can I use my permit at other Nexus locations?
A: No, the permit is only valid at the location for which it was purchased.

Q: How do I update my email address in the Nexpass app?
A: Press the app menu and press on your name at the top of page, press the pencil and go to the back of the last letter in the email and start editing. Press save and look for verification email sent to your email address.

Q: How do I update my contact information?
A: From the app menu, click on your name at the top and use the pencil to edit your information. can edit your contact information.

Q: How do I change my payment information for daily and permit parking?
A: Daily/Overnight customer: In the app menu, press payments and edit. Add new credit card and then the other one can be deleted.

Active Permits: in the app menu, press My Permits, press the credit card number and press Change Renewal Payment Method, select card or press Add a different payment method and press save.

Q: How do I update my vehicle information?
A: In the app menu, press vehicle and edit or add.

Q: Can I log in and see my account?
A: In the app menu you can press on any button to see your information, as well as view dates and receipts from past sessions in My Sessions. If you signed up with a mobile, you can login and enter your telephone number and press Text Login Code with your finger. Enter code and you will be logged in.

Q:Whom do I contact about daily or monthly billing questions?
A: From the app menu, press Settings, Help & Support and email the question or issue.

Q: What is the garage clearance?
A: The overflow lot is surface lot parking. The garage is located on the premises.

Q: How do I dispute a parking violation?
A: At the bottom of the violation it states for disputes/appeals: enter npsticketportal.vpcpay.com/notice appeal in your web browser and complete the form within 21 days from date of issuance. Appeals will not be accepted after that time. Appeals are not accepted for paying for the wrong plate, paying late or payment failure.

Q: What are your daily parking rates?
A: The daily parking rates are $10.00 from 6:00 AM until 3:00 AM and $15.00 per day from 3:01 AM onward. The overflow lot is open Tues, Wed and Thursday at 6 AM during the year and Monday to Friday for the month of December. A $0.35 fee is added to all payments.

Q: When are payments processed each month?
A: Credit card payments are auto-renewed on the first of every month. Permits are valid by calendar monthly only. There is no prorate or refund if customer purchased the wrong date.

Q: How long can I leave my vehicle parked on the overflow lot?
A: You can leave your vehicle parked on the overflow lot for a maximum of 21 consecutive days.

Q: Can I leave my vehicle parked longer than 21 days?
A: If more time is needed for business travel, etc. speak to the director stationed in the customer service office.

Q: How do I cancel my monthly account?
A: From the app menu, press My Permits and toggle off the auto renew button. Auto renew must be shut off prior to the next billing cycle date or the credit card will be charged and cannot be refunded.

Q: How can I put my account on hold?
A: Unfortunately, parking accounts cannot be placed on hold for any reason, only canceled by toggling off auto renew in the menu under My Permits.

Q: What options do I have if daily parking is not available?
A: There is always available parking when lot is open.

Q: Are handicap accessible spaces readily available at the lot?
A: The spaces are located inside the garage and available on a first come, first served basis.

Q: Is handicap accessible parking free?
A: Handicap accessible parking spaces are not free and are charged at the posted rates.

Q: Are daily/monthly reserved spaces available?
A: There is no reserved option for surface lot parking.

Q: What do I do if my vehicle is damaged on the lot and I want to report it?
A: As soon as you see the damage, leave your car and walk to the customer service office. A staff member will walk back up to your vehicle and fill out an incident report. Claims Department will complete an investigation and email you with questions or findings within 5 business days.

Q: What do I do if I was charged incorrectly for daily or monthly parking or double charged?
A: From the app menu, press Help & Support, Message Customer Support to send a support email to have the issue reviewed.

Q: Will I be charged a late fee if my payment does not process on time?
A: Your permit will expire and a parking violation will be issued if payment is not made the same day.

Q: Is there a fee if my ACH payment is returned from the bank?
A: The app does not accept ACH payments.

Q: Can I back into a parking space?
A: No, all parking is required to be head in so your license plate is visible from the drive lane.

Q: What payment methods are accepted?
A: Credit card, Apple Pay or Google Wallet.

Q: How can I get a parking receipt if I don't have the Nexpass app?
A: A receipt will be sent to your mobile number.

Q: Why are users required to log in to the app every 90 days?
A: To ensure the security of your account, if you have logged out of the Nexpass app, we require you to log in to the Nexpass app every 90 days. This periodic login helps verify your identity and protect against unauthorized access, keeping your personal information and transactions safe. System will log you out if this is not performed in the required period.

Q: How close to the station is the parking garage?
A: The train station is located next to the overflow lot.

Q: Where can I find the train schedules?
A: You may find train schedules and station information for New Jersey Transit. Visit www.njtransit.com or call 1-973-275-5555.

Q: Are training running on time?
A: See Departure Vision.