METROPARK PARKING FACILITY

Purchase Pass Before Entering Garage

If you have already downloaded the app and have an account, start from step 4.

RATES †

Monthly Rates — Purchase on the NexPass App

1. Reserved Parking Space
   These spaces are for your exclusive use only. They are designated on the ground level of the garage.
   GROUND FLOOR RESERVED MONTHLY COST: $150.00 (includes $5.00 per month service fee). Reserved spaces are sold out. To be added to the wait list, email k.patel@nexusparkingsystems.com.


2. Non-Reserved Parking Space
   These spaces are throughout the various levels of the garage. You may park in any space other than a reserved or handicapped space (unless the vehicle displays proper handicappped identification).
   NON-RESERVED MONTHLY COST: $105.00 per month (includes $5.00 per Month Service Fee)

– All daily and monthly parking rates include NJ Sales Tax.
– We accept all major credit cards for daily parking.

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NexPass Rules and Regulations

Q: How do I park and pay?
A: Active NexPass Account: Drive to entrance gate. The LPR camera will read your rear plate and the gate will raise. Proceed and park on any level. When ready to exit with your vehicle, drive to the exit gate, the credit card on your NexPass app will be automatically charged at exit. The gate will rise to exit. The receipt will display in the app menu under My Sessions./p>

Active NexPass Permit: Customers with an active permit will not be charged to exit. A permit must be purchased before entering the garage so the LPR system can tie the rear plate to the account permit.

Taking a ticket at the entrance gate:

Take a ticket at the entrance gate and the gate will raise. Proceed and park on any level. When ready to exit with your vehicle, use the ticket to pay at the pay on foot kiosk. The paid ticket will be returned. Take your ticket and receipt. Drive to the exit gate and insert the paid ticket in the slot. The gate will rise to allow exiting.

Q: How do I purchase a monthly parking permit on the NexPass app?
A: Download the NexPass app from the Apple or Google Play store.Open the app and Register. From the main page "where do you want to park," type in the garage name Metropark Parking Facility or press the green flag and scroll down and press "Buy Parking Pass." Continue to select a permit and any start date and time before you will be entering the garage, and make your purchase. The first payment is charged as soon as the permit purchase has been completed. Future payments are processed on the renewal date.

If you already have the NexPass app, start from the main page instructions above. All monthly permits are set to auto renew on their renewal date.

Need to cancel your permit: From My Permits, toggle off the auto renew button before the permit renews.

Q: How do I change my payment information for daily parking?
A: Daily/Overnight customer: In the app menu, press payments and edit. Add a new credit card and then the other one can be deleted.

Active Permits: From the NexPass app menu, press My Permits, press the credit card number and press Change Renewal Payment Method, select card or press Add a different payment method and press save.

Q: How to Correct a Failed Payment for daily or overnight parking?
A: From the NexPass app menu, press My Sessions (past), click on the session with the failed payment and press pay. You will have an option to change your credit card at that time if you did not already update it under My Payments. The video under Gallery & Instruction Videos shows how to do this visually.

Q: My credit card was declined. What do I do? What happens if my payment did not go through?
A: If your credit card was declined when the monthly payment tries to auto renew, the permit will expire and you will be charged as a daily customer at the exit gate until the permit is purchased for the next time you enter the garage. To repurchase a permit, Press My Permits (Expired) and press Buy again.

Q: Can I use my permit at other Nexus locations?
A: No, the NexPass permit is only valid at the location for which it was purchased. If the NexPass app is used at another location that accepts NexPass, that location's daily rates will be charged to the credit card in the app at the exit gate.

Q: How do I update my email address in the NexPass app?
A: Press the app menu and press on your name at the top of the page, press the pencil and go to the back of the last letter in the email and start editing. Press save and look for verification email sent to your email address.

Q: How do I update my contact information?
A: From the app menu, click on your name at the top and use the pencil to edit your information.

Q: How do I update my vehicle information?
A: In the app menu, press vehicle and add. Delete unwanted information.

Q: Can I log in and see my account?
A: In the app menu you can press on any button to see your information, as well as view dates and receipts from past sessions in My Sessions. To login with mobile, press login and enter your telephone number in the box marked email or mobile and press Text Login Code. Enter code and you will be logged in.

Q: Whom do I contact about daily or monthly billing questions?
A: From the app menu, press Settings, Help & Support and email the question or issue.

Q: What is the garage clearance?
A: The garage clearance is 6'11" above the ground level. If you are unsure and have tested your vehicle height on the plastic PVC pipe hanging at the entrance, it is best to stop by customer service for assistance.

Q: How do I dispute a parking violation?
A: Scan the QR code on the parking violation to dispute. Do not pay for it.

Q: When are payments processed each month?
A: Payments are processed on the renewal date of the permit.

Q: How long can I leave my vehicle parked in the garage?
A: You can leave your vehicle parked in the garage for a maximum of 21 consecutive days. If more time is needed for business travel, etc., speak to the director stationed in the customer service office.

Q: How do I cancel my monthly account?
A: From the app menu, press My Permits and toggle off the auto renew button. Auto renew must be shut off prior to the next billing cycle date or the credit card will be charged and cannot be refunded.

Q: How can I put my account on hold?
A: Unfortunately, parking accounts cannot be placed on hold for any reason, only canceled by toggling off auto renew in the menu under My Permits.

Q: What options do I have if daily parking is not available?
A: There is always available parking in the garage.

Q: Are handicapped-accessible spaces readily available?
A: The spaces are located inside the garage and available on a first come, first served basis.

Q: Is handicap accessible parking free?
A: Handicap accessible parking spaces are not free and are charged at the posted rates.

Q: What do I do if my vehicle is damaged in the garage and I want to report it?
A: As soon as you see the damage, leave your car and walk to the customer service office. A staff member will walk back up to your vehicle and fill out an incident report. The Claims Department will complete an investigation and email you with questions or findings within 7 business days.

Q: What do I do if I was charged incorrectly for daily or monthly parking or double charged?
A: From the app menu, press Help & Support, Message Customer Support to send a support email to have the issue reviewed.

Q: Will I be charged a late fee if my payment does not process on time?
A: You will not be charged a late fee, but you will be charged as a daily parker, which is non-refundable.

Q: Can I back into a parking space?
A: No, all parking is required to be front in so your rear license plate is visible from the drive lane.

Q: What payment methods are accepted?
A: Credit/debit card, Apple Pay or Google Wallet.

Q: How can I get a parking receipt if I don't have the NexPass app?
A: Press the receipt button when paying for your ticket at the pay on foot kiosk.

Q: Why are users required to log in to the app every 90 days?
A: To ensure the security of your account, if you have logged out of the NexPass app, we require you to log in to the NexPass app every 90 days. This periodic login helps verify your identity and protect against unauthorized access, keeping your personal information and transactions safe. The system will log you out if this is not performed in the required period.

Q: How close to the station is the parking garage?
A: The train station is located next to the garage.

Q: Where can I find the train schedules?
A: You may find train schedules and station information for New Jersey Transit at www.njtransit.com, call 1-973-275-5555, or go to the Live Departure Board at https://dv.njtransit.com/#/rail/trips?station=HL.

Q: Are representatives available 24/7?
A: Yes, The location has 24-hour service representatives available and on-site CCTV.

Serving both NJ TRANSIT and AMTRAK customers, Metropark Parking Facility is open 24 hours a day. Located at the heart of New Jersey’s Northeast Corridor, Metropark is one of the top three busiest parking facilities in the state for daily commuters using mass transit. With daily parkers and 300 or more passengers being dropped off, more than 4,000 visit the station on a daily basis.

We offer two secure covered garages on site:

DIRECTOR OF
OPERATIONS

Kalpesh Patel

With Nexus from 10/2007

MANAGER OF
OPERATIONS

Bandeep Singh

With Nexus from 8/2018

Connecting Transit

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